Technical Documentation Specialist - Morrisville NC

Technical Documentation is extremely important in the highly regulated medical device industry. Ascom must ensure to comply with all requirements on distribution, collection, storage, and maintenance of product documentation. Within this context, the Technical Documentation Specialist develops, prepares and/or maintains documentation for users and service engineers, systems operation, and other technical stakeholders. He/she is also responsible for research and review as well as collecting available technical information to be integrated into documentation. This is a hybrid position.

Key Tasks and Responsibilities

• Responsible for writing, distribution, collection, storage, and maintenance of documentation, required for products and offerings at Ascom

• As a technical writer, produce high-quality technical documents, e.g. data sheets, installation and configuration instructions, user manuals, and system documentation

• Ensure regulatory and quality requirements on Instructions for use are met

• Maintain Ascom’s document publishing platform

• Lead reviews of documentation and ensure regular updates and accuracy of content; revise outdated documents

• Collaborate with product managers, engineers, project managers and technical support teams to collect necessary information to create and update product documentation

• User documentation design, consistency, and implementation according to operational and quality guidelines to include functionality, readability, conciseness, cost, and development time.

• Provide training, coaching and feedback to contractors and new employees working with user documentation

Requirements Qualifications and Work Experience

• Bachelor’s degree in information design or related area, or having achieved equivalent competence through experience

• 3- 5 years working experience Skills and competencies • Knowledgeable about Ascom products portfolio

• Excellent interpersonal skills and collaborating skills

• Excellent written communication skills in English

• General text layout, text design and graphical skills • Organizing skills: ability to plan and coordinate with others

• Ability to organize self and manage priorities Personal Qualities

• Strong drive and commitment, curious, with a passion for technical com