BankCard Services Dispute Specialist

Job Title:BankCard Services Dispute Specialist

Job Overview:
Contemporary Staffing Solutions is seeking a BankCard Services Dispute Specialistto join our client and support the accurate handling of debit and credit card disputes. In this role, you will ensure compliance with industry regulations, minimize fraud-related losses, and deliver exceptional service to customers. The position involves managing dispute workflows, reconciling accounts, and acting as a resource for internal teams in a fast-paced, deadline-driven environment.

Compensation:
$24 – $26 per hour

Work Schedule:
Monday–Friday, 8:00 AM – 5:00 PM
Hybrid: 4 days onsite in Wilmington, DE; remote on Fridays

Key Responsibilities of the BankCard Services Dispute Specialist:

• Process and resolve cardholder disputes in compliance with regulatory and network guidelines, ensuring timely and accurate handling of claims.
• Investigate disputed transactions to identify fraud risks and recommend appropriate actions to reduce financial losses.
• Perform daily reconciliations and settlement processing for debit, credit, and prepaid card programs.
• Maintain and update cardholder records, including new card setups and account status changes.
• Serve as a resource for internal teams by providing guidance on card-related inquiries and supporting special projects.

Qualifications and Skills for the BankCard Services Dispute Specialist:

• Associate degree or equivalent experience required; Bachelor’s degree preferred.
• At least 2 years of experience in transaction services or high-volume financial operations.
• Familiarity with Visa Operating Rules, Federal regulations, and retail banking products.
• Strong technical skills, including proficiency in Microsoft Office and ability to learn internal systems.
• Excellent communication and customer service skills with the ability to manage multiple priorities and meet deadlines.

Why Join Us?
This role offers the chance to work in a dynamic financial environment where accuracy and service excellence are key. You’ll gain exposure to complex banking operations, collaborate with experienced professionals, and enjoy a hybrid schedule that supports work-life balance.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting ?www.ContemporaryStaffing.com?.