Certified Medical Assistant

Medical Coordination & Support Specialist (Certified Medical Assistant)

Location: Charlotte Office
Schedule: Monday–Thursday, 10:30 AM – 5:00 PM | Flex Fridays
Compensation: $18 – $20 per hour (Part-Time, W-2)
Reports To: Program Supervisor (QP) & Medical Director (PA/MD)

Position Overview:

The Medical Coordination & Support Specialist serves as the clinical and administrative bridge between medical and behavioral services. Working under the supervision of the Medical Director and Program Supervisor, this Certified Medical Assistant (CMA/RMA/CCMA) manages remote primary care coordination, medication workflows, and patient follow-up while supporting program-wide care coordination and intake needs.

This position ensures seamless communication, compliance, and documentation across the entire integrated care team.

Core Responsibilities:
Medical Coordination & Primary Care Support:

• Support and assist with remote primary care services in collaboration with the PA/MD.
• Take detailed notes during provider encounters and input documentation into the EMR.
• Educate patients about post-care and medication adherence.
• Monitor patient progress following care or medication adjustments.
• Manage and maintain accurate electronic medical records (EMR/EHR) for all clients.
• Process prescriptions and refills at the direction of the provider.
• Handle patient communication — including phone calls, emails, and messages.
• Process insurance pre-authorizations and related paperwork.
• Assist with scheduling, verifying insurance coverage, and completing referral or lab forms.
• Maintain an organized, compliant virtual and in-office environment.
• Support front office or intake operations as needed.
• Respond to patient messages, document conversations, and participate in discharge and callback procedures.
• Collect patient history, perform screenings and vitals (via partner agencies), and assist providers with virtual follow-up.
• Manage charting, including documenting vitals, patient progress, and provider instructions.
• Relay instructions to patients, families, and pharmacies as directed by providers.
• Obtain lab, imaging, and referral reports and ensure all documentation is filed accurately.
• Maintain OSHA/HIPAA compliance, ensuring all protocols are followed for privacy and safety.
• Participate in emergency code responses or exposure reporting, as applicable.

Care Coordination & Program Support:

• Conduct patient outreach to confirm appointments, track missed visits, and support continuity of care.
• Perform post-discharge and satisfaction calls to improve engagement and retention.
• Record Social Determinants of Health (SDOH) and assist clients with resource connections.
• Float between programs (OPT, Peer Support, CST) for cross-department support.
• Assist the Intake Coordinator during high referral volume periods.
• Prepare records and ensure audit readiness across programs.

Qualifications & Requirements:

• Certified Medical Assistant (CMA, RMA, or CCMA) in good standing.
• Maintain active certification through:
  • American Association of Medical Assistants (AAMA) , or
  • American Medical Technologists (RMA) , or
  • National Healthcareer Association (CCMA).
• Minimum one year of experience in a healthcare, medical, or behavioral health setting.
• Proficient in electronic medical record (EMR) documentation (SimplePractice preferred).
• Strong communication, organizational, and multitasking skills.
• Ability to manage sensitive information in compliance with HIPAA.
• Compassionate and professional demeanor in client interactions.

Why Join TSG Health & Wellness:

• Be part of North Carolina’s emerging integrated behavioral + medical care model.
• Collaborative, innovative environment combining therapy, psychiatry, and wellness.
• Statewide telehealth and hybrid flexibility.
• Growth pathways into care management and leadership.

Job Type: Part-time

The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.