Customer Support Specialist

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Operates as front desk receptionist

• Facilitates group job readiness, life skills, or job search training agendas

• Conducts individual/group orientations to provide information regarding program objectives, services and requirements

• Assists job seekers regarding job search strategies and training issues, identifying and working with barriers to employment, professional goal setting and planning

• Demonstrates understanding of target employment sector and career pathways for customers

• Maintains familiarity with outside resources, programs and other services for customers

• Provides motivational support to customers during the job search process

• Identifies training needs and helps to ensure appropriate training

• Assists with recruiting for workshops and classes

• Facilitates analysis and constructive critique of resumes/required documentation for effective processing for customer eligibility

• Other duties as assigned

Qualifications

Qualifications

: Excellent communication and interpersonal skills. Strong organizational skills. Ability to work with culturally diverse populations and ability to work across all levels of management and staff. Proficiency in Microsoft Office Suite, especially Word and Excel. Extensive standing, sitting, computer, phone, and deskwork required primarily in a defined office environment with specified hours, although flexible hours may be required. Travel when necessary.

Education: Associate Degree or equivalent experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.