General Manager

Position Overview

Ecusta Market & Café is hiring a full-time General Manager to help lead and grow our business across both café and market operations. We’re a locally owned, community-rooted business focused on wholesome food, quality ingredients, and authentic hospitality. We’ve built a strong foundation with a talented team, but as a small and deeply invested family-run business, we’re now looking for the right person to step in as a true operational partner — someone who’s energized, experienced, and ready to help carry the day-to-day load while supporting our long-term growth.

This role isn’t JUST about the café — it’s about helping run the business as a whole. You’ll be an extension of ownership, helping with operations, administration, team leadership, and strategy. You’ll coordinate with the Kitchen Manager and Market Managers, oversee day-to-day café operations, support the team with scheduling, hiring, and training, and also assist with back‑end business tasks like payroll, invoice management, vendor coordination, and special projects.

Key Responsibilities

• Lead and manage the front‑of‑house café team during busy shifts
• Be an active presence on weekends and peak service hours
• Oversee ordering and inventory for café, beer/wine, pastries, and restaurant supplies
• Maintain high standards for quality, cleanliness, and hospitality
• Support weekly specials, menu updates, and service adjustments
• Coordinate a Lead Barista program and assist with training materials/videos
• Assist with light social media & newsletter prep

Business & Administrative Support

• Track and help pay invoices, ensuring bills are up to date
• Assist with payroll, tip pool reporting, and scheduling
• Work with ownership to monitor grocery margins and food/labor costs
• Coordinate with vendors (e.g., Cintas, pest control, beverage reps)
• Support facilities and construction projects as they arise
• Help us grow the business while improving systems and daily workflow

Team Communication & Culture

• Manage FOH staff scheduling, shift coverage, and time‑off requests
• Handle minor HR matters and customer concerns
• Send out weekly café team emails to keep communication flowing
• Lead by example and help foster a kind, hardworking, and dependable team culture
• Collaborate closely with Kitchen Manager and Market Managers to align leadership

Ideal Candidate

• Minimum 2 years of management experience in a café, restaurant, or food‑service setting
• Strong knowledge of service flow, food and beverage operations, and hospitality leadership
• Experience with vendor ordering, payroll support, scheduling, and team communication
• Highly organized, calm under pressure, and able to juggle many moving parts
• Excellent communicator with a passion for food, coffee, and building a strong, positive team culture
• Comfortable working weekends and managing a blend of admin and floor responsibilities

$60,000 annual salary

$250/month market stipend to spend on groceries and goods (excludes alcohol)

20% off all additional market purchases after the stipend (excludes alcohol)

Comped meals and drinks in the cafe during shifts

One week accrued paid time off

Supportive, community‑centered workplace

This is a full‑time, salaried role with a minimum 50‑hour workweek . The load will likely get lighter as we dial in our systems with your help! You’ll manage your own schedule with some flexibility, but Saturdays and Sundays are required , and we expect you to be hands‑on during peak hours (often late breakfast & lunch). Weekdays will include a mix of floor shifts and administrative time.

To Apply:

Send your resume and a short cover letter to [email protected] telling us why you’re the right fit and what excites you about being part of Ecusta Market & Café.