Product Support Specialist II (MicroGrid, Power Gen, Switchgear, PLC)
- 10+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems.
- Bachelor’s degree in electrical engineering can substitute for 4 years of experience.
- Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
- Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
- Commissioning and field experience are recommended.
- NFPA 70 ARC Flash Certified preferred
- Valid Driver’s License.
- Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices.
- Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.
- Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.
- Ability to understand and follow project scopes.
- Ability to learn PowerSecure Microgrid Solution Products.
- Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
- Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
- Ability to lead Root Cause Analysis events to analyze field failures.
- Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.
- Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
- Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
- Provide control of onsite engineering changes to drawings and settings files.
- Effectively communicate open action items to proper initiatives for action planning and task assigning.
- Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
- Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
- Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes.
- Ability to troubleshoot and provide technical assistance on:
- PowerGen Products such as Volvo or PSI.
- Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear.
- Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s.
- Travel will occasionally be required. Up to 45%.
- Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.
- Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.
- Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such equipment with small fine buttons and operators.
- Occasional after-hours and weekend support is needed.
- Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places.
- Medical, dental, vision and life insurance coverage
- Competitive pay and a matching 401 (k) plan
- Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
- Flexible spending accounts/Health savings account
- Wellness Incentive Programs
- Employee Referral Program
- Tuition Reimbursement
Recommended Jobs
Dishwasher $14/hr
Job Description Job Description Dishwashers for fast-paced kitchen Full Time & Part Time Responsibilities: Maintain sanitary condition of dishes, utensils, glasses, pots, pans, equipme…
Application Engineer
There’s a Place for You at Capital A career at Capital Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real differen…
Heavy Equipment Shop Mechanic
Job Description Job Description Description: International Drilling Equipment is seeking a Shop Mechanic to join our team. In this role, you will support the timely, high-quality repair of …
Financial Counselor
Job Description Job Description About the Role: The Financial Counselor at Southern Oncology Specialists PLLC plays a critical role in supporting patients through the financial aspects of thei…
General Warehouse
Job Description Job Description Position Summary We are seeking reliable General Laborers on our 2nd Shift to support shipping, receiving, and material flow in an industrial warehouse enviro…
Finance & Accounting Manager - Data Centers / Advisory
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and he…
Mechanical Engineer
At Optima Engineering , an employee-owned MEP engineering consulting firm, we focus on delivering high-quality mechanical, electrical, plumbing, fire protection, and technology design solutions for …
Dual Hotel Housekeeping Supervisor
Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hot…
Front of House
PDQ = People Dedicated to Quality. Our restaurants offer food made from scratch that our guests feel good about eating and our Team Members are proud to serve. We keep things simple and do them th…
Eastern NC - Addiction/Psychiatrist
Job Description Job Description Physician - Psychiatrist - Addiction Medicine POSITION TYPE: Physician SPECIALTY UNIT: Psychiatrist LOCATION: Greenville, NC SHIFT: Days JOB TYPE…