Customer Service Rep (Automotive Call Center)

Customer Service Rep (Automotive Call Center) Location Raleigh, NC (Northwest Raleigh area) :

This position pays up to $17/hr., you will have a training schedule when you start. We are looking for individuals able to work 9a-6p, 5 days a week, including Saturdays after a training program.

Are you ready to join an exciting, growing, and well-established company that honors integrity, recognizes hard work, rewards achievements, and fosters career growth? Do you enjoy helping others? If you are, Anderson Automotive Group may have the career opportunity you have been seeking. Our company is growing and offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. Take the next step and see what AAG is all about.

Currently, we are seeking a customer service-driven individual to join our astounding Call Center Team!

We are looking for individuals who:

Are engaged customer advocates Meet or exceed (attainable) performance targets Are brand ambassadors both internally and externally Think on their feet and can learn in an ever-changing environment Handle customer's needs with integrity and empathy in one transaction Demonstrate computer superpowers while accurately navigating and maneuvering through multiple applications and screens simultaneously Have impeccable time management skills Actively engage and participate in training and weekly coaching sessions Take initiative Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc. Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers Bilingual English/Spanish preferred but not necessary

Benefits, Benefits, and More Benefits!

Full-Time Employment Medical, Dental, Vision & 401k plans Paid Time Off Fun working environment Company discounts

Qualifications / Successful candidates for this position will have:

2 years experience in providing customer service either via phone or in person Ability to type accurately and quickly Maintain a positive environment, working with co-workers and customers within a diverse culture Excellent telephone manners and listening skills The ability to relate to customers in a professional and courteous manner The ability to work in a team environment The ability to work under pressure The ability to sit for long periods of time Excellent attention to detail and multi-tasking ability Self-motivation to work under his/her own initiative. Must pass a drug test and state, federal, and criminal background check Must have a High School diploma or general education degree (GED). (Associate's degree preferred) Must be at least 18 years of age We are an equal-opportunity employer