Manager, ServiceNow Product Owner (Hybrid)

Requisition Number: 70564

The company built on breakthroughs. ​ 
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The ServiceNow Product Manager will lead, direct, develop, and optimize our ServiceNow team's priorities across platform/ product lines. This role includes managing a team and a 3rd party services provider. The ideal candidate will collaborate with stakeholders to define and prioritize requirements, conduct workshops to develop and maintain the product roadmap, ensure alignment with business objectives, and drive continuous improvement of the platform to maximize business value.

Key Responsibilities

• Gather, analyze, and document business and technical requirements to translate them into user stories and acceptance criteria.
• Collaborate with cross-functional teams, including IT, security, and other business units, to optimize ServiceNow solutions.
• Optimize the value of the work the Development Team performs
• Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the Team will focus on next
• Ensure the Development Team understands items in the Product Backlog to the level needed
• Keep up to date with the ServiceNow roadmap for their respective modules
• Act as a Product Owner or Business Analyst in an Agile environment
• Communicate complex technical concepts to non-technical stakeholders.
• Manage teams and outcomes by setting detailed objective plans that align with a broader enterprise strategic roadmap.

Experiences/Education - Required

• BS degree in Information Technology, Computer Science, Business or a related field. May accept additional experience in lieu of degree.
• ITIL4 Foundation Certification
• ServiceNow Certified System Administrator (CSA) required
• 8+ years of experience working with the ServiceNow platform, including implementation, administration, or development.
• Keen eye for gaps, complexity reduction, and simplification without compromising requirements.
• Exceptional attention to detail, organized, and self-starter with the ability to function autonomously.
• Demonstrated ability to manage and mentor technical teams, ensuring a collaborative and high-performance culture.
• Strong leadership, facilitation, and stakeholder management skills
• Strong understanding of ServiceNow modules such as ITSM, ITOM, Platform Core, SPM, HAM, SAM

Experiences/Education - Desired

• ServiceNow Certified Application Developer (CAD) preferred
• ServiceNow Certified Implementation Specialist – ITSM, SPM, ITOM preferred
• Functional knowledge of IT financials and fundamental accounting principles regarding the treatment of IT tools and applications.
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders
• Ability to work cross-functionally to resolve conflicts and priorities.
• Use technology to improve business processes and apply the same technology to the company's business processes.
• Experience with Agile frameworks (Scrum, SAFe) and related tools is a plus.

Travel:

• 10% domestic travel

This position does not support immigration sponsorship.

The range for this position is $147,634.00 - $202,998.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .