Business Development Account Representative

: Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. BUSINESS DEVELOPMENT / CUSTOMER SOLUTIONS ACCOUNT REPRESENTATIVE RESPONSIBILITIES FOR THE BUSINESS DEVELOPMENT / CUSTOMER SOLUTIONS ACCOUNT REPRESENTATIVE.

• Serve as liaison between the customer and Carpenter working to provide overall support and total account management... including developing knowledge of customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.
• Take ownership of accountability for all the processes related to the daily activities of your assigned accounts.
• Develop, maintain, and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues... encompassing logistics, planning, inventory, technical requirements. Contract review, pricing, etc.
• Participate in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.
• Participate in the departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes.
• Review activity reports and message queue daily and take appropriate action.
• Develop and maintain customer-specific account documentation. Initiate proactive calls to new and existing accounts in support of selling and service strategies.
• Perform other duties and projects as assigned.

REQUREMENTS FOR THE BUSINESS DEVELOPMENT / CUSTOMER SOLUTIONS ACCOUNT REPRESENTATIVE

• High School Diploma required. Two or four-year degree preferred.
• 2 - 3 years of customer account management experience, preferable in a manufacturing environment
• Consistent motivation to serve customers and balance the best interest of Carpenter and our customers.
• Quality orientation, attention to detail/accuracy with expectation of minimal error rates.
• project a positive attitude and work effectively as part of a team. others within own area or department to achieve team goals through expanded knowledge and skills.
• Requires excellent written and verbal communication skills, active listening skills and the ability to consistently perform in a fast-paced and ever-changing work environment.
• Experience with building trust by meeting commitments and capable of acknowledging and learning from mistakes.
• Ability to manage multiple tasks simultaneously.
• Requires strong problem-solving skills. Ability to appropriately react during challenging phone conversations.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees. Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.