Customer Service Manager

Area Customer Service Manager

Area Customer Service Manager - Corrugated

Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days. Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC. Schedule: Monday Friday | 8 AM 5 PM EST | flexibility based on customer demands Visa Sponsorship: This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers. You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.

We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:

Georgia-Pacific: How Corrugated Boxes are Made YouTube link Georgia-Pacific: Corrugated YouTube link

What You Will Do

• Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
• Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
• Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
• Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
• Identify and implement process improvements that enhance the customer experience and drive operational excellence.
• Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
• Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
• Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
• Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.

Who You Are (Basic Qualifications)

• Ability to lead and support a team through coaching, performance feedback, and collaboration
• 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment
• Strong communication skills and the ability to build relationships across departments and with customers

What Will Put You Ahead

• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: