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Laboratory Co-ordinator

Cyted Health
Wilmington, NC
Job Summary

As the Laboratory Coordinator, you’ll take ownership of the day-to-day workflows with our laboratory partners, making sure everything runs smoothly, compliantly, and with the customer always in mind. You will be the first to help shape Cyted’s U.S. lab presence, embedding the standard for how we run, scale, and deliver!

You’ll coordinate logistics across clinical and commercial activities, ensuring every sample is tracked, data point monitored, and every report is delivered on time. You’ll be the one who makes sure we’re always inspection-ready, keeping CAP, CLIA, ISO, and GCP compliance not just as a box-tick, but as a mindset woven into daily operations.

Collaboration will be at the core of what you do. You’ll work side-by-side with trial sites, clinical partners, internal teams, and our contract lab, ensuring the whole system connects and flows seamlessly. You’ll be instrumental in supporting clinical trial commitments while also building the operational backbone for commercial expansion in the U.S.

As we grow, you’ll also lean into clinical research data monitoring to make sure our insights are reliable, our reporting is rock-solid, and our partners trust us to deliver.

Reporting into the Operations team, you will be the one who helps define how Cyted’s U.S. laboratory operations run by creating processes that others will follow, embedding quality and compliance from day one, and delivering a partner experience that reflects the high standards Cyted is known for.

Working Pattern and Location

The role is a full-time position with a standard 40-hour working week, from the contract lab in Rosewell, Atlanta.

The role holder will be required to work flexibly including travel and some weekend commitments.

What You Will Be Doing

Clinical trial and Laboratory support:

  • Take ownership of the end-to-end logistics for sample collection, tracking, and shipment between trial sites and our laboratory partners - ensuring everything runs seamlessly and on time.
  • Champion accuracy and accountability by keeping all documentation, chain-of-custody, and reporting audit-ready.
  • Keep trial activities moving, from monitoring sample processing timelines to hitting reporting milestones, so contractual and regulatory commitments are never at risk.
  • Contribute to the creation of lab manuals, SOPs, and training materials, helping set the standard for how Cyted collaborates with trial sites.
  • Play a hands-on role in data monitoring, safeguarding the completeness and quality of laboratory-generated results that underpin our clinical progress.

Operational Coordination:

  • Act as the go-to operations link between clinical teams, trial sites, laboratory partners, and internal stakeholders - building trust and keeping communication flowing.
  • Coordinate schedules, resources, and workflows, ensuring everything in the lab and trials is set up for success.
  • Maintain the laboratory and office environment to the highest health, safety, and regulatory standards.
  • Own processes like document control, report generation, and administrative processes linked to laboratory operations.
  • Handle queries from colleagues, trial sites, and external partners with a professional, proactive approach that inspires confidence.
  • Step in to triage and resolve operational issues. Whether it’s sample integrity, test discrepancies, or data delivery.
  • Strive for exceptional customer satisfaction, making sure every partner interaction with Cyted is smooth and professional.

Quality & Compliance Monitoring:

  • Help drive Cyted’s Quality Management System (QMS), keeping us aligned with CAP, CLIA, ISO, and GCP requirements.
  • Be fully prepared for audits, inspections, and quality reviews, ensuring the lab always operates to the highest standards.
  • Take responsibility for maintaining quality documentation, from SOPs to CAPA records, ensuring compliance is never compromised.
  • Keep a close eye on lab performance metrics (turnaround times, error rates, compliance indicators), providing clear dashboards for management to act on.
  • Partner closely with QA and operations teams to investigate and resolve issues, whether small discrepancies or more complex deviations, so quality and compliance remain watertight.

How We Work

At Cyted, how we work is as important as what we work on. Our values guide how we lead, collaborate, and deliver, and as Laboratory Co-ordinator – Quality & Operations, you’ll be expected to model them every day.

We care deeply about the patients and partners we serve, and about the colleagues we work alongside. In this role, care means ensuring laboratory processes run seamlessly, safely, and compliantly. You’ll treat every sample and workflow with respect, understanding the impact your diligence has on patients, clinicians, and trial outcomes.

We expect you to own your function with confidence and accountability. You’ll be the point of coordination between Cyted, our laboratory partner, and clinical trial sites - making sure that logistics, reporting, and compliance are managed effectively and efficiently. You’ll take responsibility for what needs to happen, follow through with precision, and continuously look for ways to improve how we operate.

We aim high . Cyted is scaling quickly in both clinical trials and commercial operations, and our lab operations need to set the standard, not just keep up. You’ll be trusted to set ambitious expectations, raise the bar on quality, and think creatively about how to make workflows smarter and more efficient. High standards, curiosity, and a relentless focus on better are not optional - they’re how we grow.

You’ll be expected to dive deep into both the detail and the purpose of your work. Nothing is too operational or too strategic for your attention. You’ll need a solid grasp of CAP/CLIA requirements, quality management systems, and day-to-day logistics - and you’ll understand not just what needs to be done, but why it matters. You’ll model that understanding for others and help build scalable, compliant processes from the start.

We encourage everyone to challenge and commit . You’ll have the space to ask questions, push for better, and speak up when things could be improved. But once a decision is made, you’ll own it fully. Silent disagreement has no place here - clarity, conviction, and commitment to shared goals are how we move forward.

And most of all, we deliver . Our success depends on execution. In this role, that means getting samples processed correctly, audits passed smoothly, timelines met consistently, and customers supported confidently. You’ll focus on what matters, act with urgency, and make measurable progress every day.

This is how we work at Cyted, and if this sounds like the environment where you’ll do your best work, we’d love to speak with you.

Person Specification

We’re seeking a proactive, detail-driven laboratory professional who thrives independently in fast-moving environments and brings both operational rigour and a strong focus on quality. The ideal candidate will combine hands-on lab coordination skills with the confidence to manage compliance requirements, streamline processes, and collaborate effectively across teams and external partners.

  • A bachelor’s degree in biological sciences, medical laboratory science, or a related field (required).
  • 1–2 years’ experience in clinical lab operations, quality management, or the diagnostics industry.
  • Familiarity with CLIA and CAP regulatory requirements.
  • A clear understanding of clinical lab workflows - from sample intake to processing and reporting.
  • Strong knowledge of quality assurance practices and compliance documentation.
  • Demonstrated problem-solving skills with the ability to escalate and resolve issues effectively.
  • Excellent written and verbal communication, with the confidence to liaise between internal teams and external lab partners.
  • Strong leadership, interpersonal, and coordination skills to ensure smooth collaboration across clinical and laboratory staff.
  • Professional certifications such as ASCP or ACRP are a plus.
  • Project Management (PMP) or equivalent is desirable.
  • Experience with NGS testing would be highly valuable.

Benefits

At Cyted, we believe people do their best work when they’re supported, trusted, and cared for. We offer a comprehensive and competitive benefits package that reflects our commitment to your wellbeing, development, and long-term success.

Financial & Retirement Benefits:

  • 401(k) Safe Harbor Plan with employer match:
    • Dollar-for-dollar match on the first 1%
    • 50 cents on the dollar up to 6%
    • Automatic enrolment after 2 months
  • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growth
Health & Insurance Coverage:

  • Access to the company's medical insurance with company contributions of up to $1000/month
  • Access to self-pay vision and dental insurance options
  • Life Insurance: 3x your annual base earnings, employer-paid
  • Long-Term Disability (LTD): 60% of base salary up to $10,000/month,
  • Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks
  • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeing

Leave & Time Off:

  • 20 vacation days per year
  • 8 sick days
  • 8 paid holidays
  • Parental Leave:
    • 6 weeks fully paid primary caregiver leave
    • 2 weeks fully paid secondary caregiver leave
  • Holiday Purchase Scheme: Buy up to 5 extra vacation days per year
Learning, Development & Culture:

  • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role
  • Regular Company Events: Including summer and holiday parties, team socials, and more.

About Us

We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our EndoSign test combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus.

Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions.

At Cyted Health, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate.

If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you. We usually recruit on a rolling basis:

  • Initial Conversation – An online meeting with a member of our People team or the hiring manager to learn about your skills & experiences and for you to explore what it is like to work with us.
  • Team Interview & Assessment – Meet the wider team, sometimes accompanied by an assessment, such as giving a short presentation based on a topic related to the role.
  • Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision.
Posted 2025-09-23

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