Showroom Sales (Wilimington)

Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is Honoring God with a great team that builds customer partnerships by delivering on expectations. Our team is built on trust, service, and a commitment to doing things the right way.

The Showroom Sales Associate plays a key role in driving showroom sales and enhancing customer satisfaction by proactively initiating sales opportunities and delivering exceptional customer experience. This role supports both walk-in and phone customers while also actively marketing the showroom, building relationships, and developing repeat business with contractors, designers, builders, and homeowners. Using strong product knowledge, consultative selling skills, and attention to detail, the Showroom Sales Associate helps customers select appropriate products, prepares accurate quotes and orders, and manages the sales process from initial engagement through order completion. Success in this role requires a relationship-focused, self-motivated approach to growing showroom traffic and sales, along with the ability to collaborate effectively in a team first environment and a genuine passion for customer service.

Responsibilities and Duties:

Customer Service

Welcome and assist walk-in and telephone customers with professionalism, friendliness, and a consultative sales approach

Proactively engage customers to initiate sales, identify opportunities, and drive showroom business beyond walk-in traffic

Manage multiple customer inquiries efficiently in a fast-paced showroom environment

Ask thoughtful questions and listen actively to understand customer needs and project requirements

Recommend appropriate products based on customer preferences, availability, and budget

Provide basic troubleshooting assistance and product guidance as needed

Research and suggest alternative products when necessary to meet customer requirements

Process sales orders accurately using Eclipse ERP

Handle returns and warranty requests in accordance with company policies

Communicate proactively with customers regarding order status, delays, or substitutions

Resolve customer concerns promptly while following company guidelines

Maintain a clean, organized, and customer-ready showroom and counter area

Build and maintain strong relationships with contractors, designers, builders, and homeowners to encourage repeat and referral business

Sales Support

Actively market the showroom, products, and services through relationship-building and outbound engagement

Prepare and follow up on sales quotes to support order completion

Suggest complementary or promotional items when appropriate

Share customer feedback and product trends with internal teams

Promote clearance or surplus inventory as directed

Communicate product availability or demand trends to purchasing or management

Follow all company pricing, credit, and sales policies

General Duties

Stay current on product knowledge through training and vendor resources

Assist with receiving, shipping, or other operational tasks as needed

Ensure all paperwork, order entries, and documentation are completed accurately and on time

Support a team-first showroom environment that prioritizes customer experience, collaboration, and accountability

What We Offer:

MondayFriday schedule (no nights or weekends)

Matching 401(k) and profit-sharing program

Comprehensive benefits package with supplemental options

Paid holidays, PTO, and sick leave

Christmas bonus, team-building events and company picnic

Employee discount program

Career advancement and ongoing training opportunities

Required:

High school diploma, GED, or equivalent

Basic computer proficiency

Minimum 1 year of experience in a customer service or sales-related role (2 years preferred), with demonstrated ability to proactively initiate sales, build customer relationships, and support revenue growth

Preferred:

Experience in plumbing, irrigation, lighting, appliances, or a related industry

Minimum 2 years in a similar showroom or customer-facing sales role

Wholesale distribution experience

Strong customer service and communication skills

Ability to manage time and multitask in a busy environment

Experience selling home goods or design-focused products preferred

Product and application knowledge preferred

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