Population Health Float Nurse
- Skills:
- Excellent verbal communication
- Ability to adapt to changing priorities
- Strong organizational, problem-solving, and critical thinking skills
- Proficiency in Microsoft Office Suite
- Understanding of quality improvement (QI) methodologies
- Proficiency in EMR documentation and electronic chart review
- Experience:
- Minimum of three (3) years in a public health or ambulatory care setting
- Education:
- Licensed Practical Nurse (LPN) or Registered Nurse (RN)
- Licensure/Certification:
- Unrestricted license in the state of North Carolina (if applicable)
- Current BLS certification
- Conduct pre-visit panel assessments to support care team communication and service delivery during scheduled encounters (e.g., huddles, pre-visit planning, recalls, follow-ups)
- Monitor daily patient schedules to assess availability and triage walk-ins
- Provide telephonic triage during business hours and patient education using evidence-based criteria within scope of practice
- Coordinate quality improvement strategies under the direction of the Practice Manager and QI Champion, in collaboration with the Kintegra Health QI Department
- Maintain detailed knowledge of provider roles, support staff functions, and EMR documentation standards to analyze clinical quality reports
- Educate new patients on the Medical Home model, Patient Portal, Kintegra Health ancillary services, and the team-based care approach
- Serve as a liaison between patients, clinical teams, operations, patient services, and customer care departments
- Support medication adherence in collaboration with the Kintegra Pharmacy Team
- Complete Health Risk Assessments
- Provide Chronic Care Management services, including telephonic outreach and care plan development to support disease management goals
- Communicate effectively with providers, interdisciplinary team members, community resources, and contracted partners
- Document all care management activities clearly and concisely in the electronic medical record
- Attend departmental meetings at assigned sites
- Perform other duties as assigned
- Patient First – Prioritizing the well-being and preferences of the patient
- Build Not Blame – Focusing on process improvement rather than assigning personal fault
- Integrity and Honesty – Promoting openness, fairness, and responsible use of resources
- Cooperation and Flexibility – Functioning as part of an interdependent team, committed to supporting beyond job descriptions
- Cultural Sensitivity – Continuously improving the ability to understand, communicate with, and care for people across cultures
- Provide comprehensive and accessible primary care to individuals and families of all economic levels
- Address both physical and social health needs through timely diagnostics, treatment, and referrals
- Emphasize preventive care through patient and community education
- Employ an interdisciplinary team approach in collaboration with community providers to deliver cost-effective, patient- and family-centered care
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