VP Professional Services (Healthcare Platform)

Ascom is seeking an accomplished VP Professional Services to lead North America Project Management, Software Implementation, and Clinical Services teams. This is a critical leadership role responsible for driving revenue growth, building operational excellence, and accelerating customer adoption of the Ascom Healthcare Platform. This individual will own the Professional Services P&L.

The ideal candidate is an operationally disciplined, process leader with deep healthcare IT experience, proven success leading enterprise software implementations, and the ability to build an outcomes-focused solution delivery organization.

Reporting to the Managing Director, Ascom Americas, you will:

• Recruit, develop, and retain top Professional Services talent
• Work with Ascom Academy to strengthen internal training programs and Partner enablement
• Lead the Ascom Professional Services methodology aligned with a company culture of growth, compliance, and customer success
• Support Ascom’s clinical partnership strategy and help bring innovative solutions to market
• Collaborate with Sales to shape opportunities, win new business, and scope projects effectively
• Manage team performance of Global KPIs – service margin, project margin, and resource utilization
• Oversee implementations focused on customer outcomes, value confirmation, and project closure
• Deliver projects on time, on budget, with clean transitions to Customer Support
• Support Net Promoter Score initiative and represent “Voice of Customer” with Ascom leadership
• Serve as an executive sponsor for key accounts and strategic relationships
• Drive operational excellence in ERP utilization, backlog management, and forecast accuracy
• Deliver annual commitments for Revenue and Profitability

We would like you to have/be:

• A Bachelor’s degree in Operations, Business Management, Business Administration or a related field
• An Operational leader with emphasis on revenue generation, project execution, and outcome delivery
• At least 5 years Professional Services leadership within the Healthcare IT space
• Expertise in systems integration and/or delivering enterprise-scale software solutions
• An experienced people leader with a proven track-record of building high-performing teams
• The ability to travel as needed to support customer engagements and strategic project delivery (~40%)

Skills you would most likely have acquired for this position:

• Operational Rigor
• Financial Acumen
• Customer-Focused Execution
• Change Management
• Project Management – Ex. PMP and/or P2P Certification strongly desired
• Quality Management – Ex. Lean Six Sigma, OKR/KPI, Standard Work
• Program Design & Documentation
• IT Consulting, Software Implementation, or Systems Integration – SaaS strongly desired
• Results-Orientation, Outcomes Focus
• Cross-Functional Collaboration
• Team Leadership & Coaching
• Unyielding Integrity