Veterinary Client Service Representative

Description

Position at Kildaire Animal Medical Center

Kildaire Animal Medical Center is seeking an outstanding associate to add to our talented team of professionals! We have a new opportunity for a full-time Veterinary Customer Service Representative.
Compensation: $15 - $16 / hour

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $16 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

• Health Insurance, Dental Insurance, Vision Insurance
• 401(k)
• Paid Parental leave
• Paid Purrental Leave (when you adopt a new pet)
• Short- & Long-Term Disability
• Scholarships to Penn Foster Veterinary Technology program
• Supplemental Benefits
• Health Savings Accounts
• Flexible Spending Accounts
• Annual Performance Reviews
• Referral Bonuses
• Holiday pay
• Paid Time Off
• CE Paid Time Off
• Employee Assistance Program
• Generous Pet Discounts
• Uniforms provided, and much more!

Job Summary:

As a customer service representative, you will be a key player in building relationships and providing experience in serving our clients' appointment and medical needs. You'll have the opportunity to work alongside experienced doctors and technicians and opportunities to grow within your profession!

Job Duties:

• Greet clients with enthusiasm, answer multi-line phone system
• Gather patient history/information; educate clients on annual care
• Schedule daily appointments, organize next day procedures
• File patient documents
• Outline costs and fees in a positive light while supporting hospital payment policies
• Respond to emergencies when they arise
• Ensure the comfort of clients and patients during wait times, explain any delays to clients
• Work with technicians and doctors to ensure patients and clients receive the best care

Job Requirements:

• Love for animals and people alike
• Professional demeanor and outgoing personality
• Ability to create strong and memorable interactions with every client
• Strong relationship building and bonding skills, both face-to-face and over the phone
• Organized and able to multi-task in a busy work setting
• Great memory for client and patient names, ability to greet them by name
• Commitment to working within a team environment
• Positive, will-do attitude
• Veterinary experience is preferred but not required

Why work at Kildaire Animal Medical Center?

Kildaire is a high-quality practice equipped with the latest technology in beautiful and clean facilities. We promote an emotionally intelligent work environment with a positive work/life balance. At Kildaire we invest heavily in our employee's long-term health and happiness!