Ramp Operations Manager

Job Description

Job Description

G2 is looking for two candidates to fill the Ramp Operations Manager roles at Charlotte Douglas International Airport (CLT) . The ideal candidate will have 2 or more years of Supervisory or Management Experience in a services industry (preferably contract services). This position would be ideal for a strong Supervisor looking to advance into an Operation’s Manager role. This role has a heavy emphasis on Ramp and Passenger Service Agent as well as developing and maintaining positive client relationships.

JOB SPECIFICATIONS:

• Responsible for overall duties of the operation such as employee relations, counseling, terminations, client relations, FAA/TSA relations, training, payroll processing, client invoicing, PDA management and scheduling.
• Actively participate in the Safety Management System (SMS).
• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, payroll and limiting overtime of the operation.
• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Maintain familiarity and compliance with state regulations regarding hiring and termination of personnel.
• Responsible for the scheduling of all airport employees insuring adequate coverage.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner
• Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• At least 2 years of progressive supervisory or management experience
• Operations, Airline or Hospitality experience required.
• Working knowledge of financial reports and budgets
• Willingness and ability to relocate if currently living outside the BDL area.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment.
• All applicants must consent to and pass a drug test as part of a conditional job offer. - REQUIRED

WE OFFER:

• A Competitive Salary: $70,000-$75,000 Depending on Experience
• Advancement opportunities
• Full benefit package
• Relocation Assistance may be available.

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

G2 Secure Staff, LLC has over 12,000 aviation service professionals in over 89 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.

Company Description

G2 Secure Staff, LLC has over 12,000 aviation service professionals in over 89 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.