Operations Manager

What will your job look like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position is contingent on the award of contract.

Location: Concord, NC

What you’ll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

Experience, Education & Certifications:

• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 5+ years of experience in transit management
• Previous management experience in the Para-Transit or livery industries
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must possess a valid driver’s license

Skills:

• Strong problem solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have...

• Valid CDL Class B license
• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $55,920/annually

Salary Max: $98,160/annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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