Customer Service Representative
Job Description
Job Description
We are looking for a Customer Service Representative to join our team in Durham, North Carolina. This is a contract position that requires strong organizational skills and a keen eye for accuracy. The role involves both document review and customer interactions, with opportunities to grow into more advanced responsibilities over time.
Responsibilities:• Review and index documents to ensure proper organization and accuracy.
• Conduct initial checks to verify details, ensuring all necessary information is present.
• Identify missing information and communicate with customers to obtain required details.
• Assist customers in completing claims and ensure the documents are ready for processing.
• Collaborate with senior team members to transition completed work for further review.
• Handle data entry tasks efficiently and maintain accurate records.
• Respond to inbound and outbound calls, providing timely and attentive assistance.
• Manage email correspondence to address inquiries and follow up on missing information.
• Utilize Microsoft Excel and Word for tracking and documentation purposes.
• Schedule appointments and maintain organized records of customer interactions.• Proven experience in customer service, preferably within a call center environment.
• Proficiency in handling inbound and outbound calls with professionalism.
• Strong skills in data entry and document management.
• Familiarity with Microsoft Excel and Word for organizing and processing information.
• Ability to communicate effectively through email and phone.
• Exceptional attention to detail for reviewing and verifying documents.
• Capability to handle multiple tasks while maintaining accuracy.
• Willingness to work onsite during the initial training period and transition to a hybrid schedule.
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