Learning and Development Business Partner

Learning and Development Business Partner

Anza Mortgage Insurance Corporation is empowering homeownership through credit risk protection.

Our Mission

Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.

We differentiate ourselves by designing, architecting, and developing our operating systems in‑house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.

Customer Centric

We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer‑centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.

Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.

About the role

• The Mortgage Insurance Learning and Development Business Partner will be responsible for design, development, and delivery of training programs for our MI operational teams which include, Underwriting, Quality Control, Customer Experience, Policy Servicing, and Claims. This role requires a detail-oriented individual with effective communication skills to ensure that our team members are well‑equipped with the knowledge and resources they need to excel in their roles. The responsibilities outlined below are necessary for success in this role:
• Program Design and Development: Creating and developing engaging and effective learning programs, including blended learning approaches.
• Curriculum Development: Developing and maintaining training materials, including online courses, in‑person workshops, and other learning resources.
• Facilitation: Delivering training sessions, workshops, and other learning experiences.
• Evaluation and Measurement: Assessing the effectiveness of learning programs and tracking the impact of training on employee performance.
• Collaboration and Partnership: Collaborating with HR, managers, and other stakeholders to ensure alignment of learning initiatives with business objectives.
• Staying Current: Keeping abreast of the latest trends and technologies in the field of learning and development.
• Supporting Organizational Change: Assisting with the implementation of new tools, processes, and initiatives by providing necessary training and development support.
• Needs Analysis: Identifying training needs and gaps within the organization to inform learning programs.

More specifically, as a de novo Mortgage Insurance Company, the person in this role will be responsible for designing and establishing training materials, facilitating training programs, supporting change management activities, and ensuring that all documentation is accurate, up‑to‑date, and easily accessible.

What you’ll do

• Training Development: Design and develop training programs and materials supporting the business operational teams (Underwriting, Servicing, Claims, Quality Control and Customer Experience). Create a new hire onboarding plan to prepare new staff for success. Design a comprehensive new hire training program encompassing mortgage banking and mortgage insurance, aimed at equipping industry entrants with the essential knowledge and skills required for successful career development in this sector.
• Training Delivery: Facilitate training sessions, workshops, and seminars both onsite and virtually enhancing the skills and knowledge of team members.
• Career Development Programs: Design and deliver career advancement programs to prepare employees for opportunities, ensuring they have the next level of skills and knowledge needed to succeed (soft skills, leadership development).
• Performance Analytics: Monitor and analyze the effectiveness of training programs and documentation, identifying trends and opportunities for improvement.
• Continuous Improvement: Support the continuous improvement culture, engaging staff in enhancing the effectiveness of training and communication by conducting Know and Go Sessions for information gathering and feedback.
• Collaboration: Work closely with other departments, including Risk Management, IT, Legal, Compliance, and Internal Audit, to ensure a cohesive approach to training and documentation.
• Change Management: Develop a framework to initiate and implement change management and communication activities.
• Stakeholder Engagement: Identify and engage key stakeholders to ensure their support and involvement in change initiatives.
• Coordinate Change: Develop change communications, implementation coordination, training, success measures, and post implementation feedback.
• Documentation Management: Create and maintain comprehensive documentation for all processes and procedures, ensuring accuracy and accessibility.
• De novo Support: Participate in and support the development of technology testing and implementation plans.

Qualifications

• Bachelor’s degree in education, Business Administration, Risk Management, Organizational Development, Change Management, or a related field.
• Minimum of 10 years of experience in training and documentation, preferably within the financial services or mortgage/mortgage insurance industry.
• Strong analytical and problem‑solving skills.
• Excellent communication and presentation abilities.
• In‑depth knowledge of change management principles, methodologies, and tools
• Proven experience in designing and delivering training programs.
• Demonstrated ability to operate in a start‑up environment.
• In‑depth knowledge of industry best practices and regulatory requirements.
• Ability to work effectively in a fast‑paced, dynamic environment.

What we offer

We’re committed to creating an environment where our team members can thrive both professionally and personally. We currently offer:

• Competitive Compensation – Including salary and performance bonuses.
• ComprehensiveBenefits – Health, dental, vision, and mental wellness support.
• Retirement Savings – 401(k) with company matching.
• Career advancement opportunities with business growth.
• Inclusive Culture – A diverse, collaborative, and supportive workplace where every voice is valued.
• Perks & Extras – Generous PTO, team events, wellness programs, and more.

This position is based in either Wilmington, NC, or Winston‑Salem, NC, and offers flexibility to support operations in both locations. Remote or hybrid work arrangements may be considered, depending on business needs.