NCDEQ - User Support Specialist-Expert
This position will be on-site in the Raleigh, NC office.
General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation,
support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Required/Desired Skills
| Skill Required /Desired Amount of Experience | |||
| Broad knowledge and skills from a range of technologies to address work assignments. | Required | 3 | Years |
| General knowledge of IT security principles | Required | 3 | Years |
| General knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applications | Required | 3 | Years |
| Skilled customer service professional | Required | 3 | Years |
| Skilled IT consultant with ability to solve and/or prevent technical problems. | Required | 3 | Years |
| Ability to independently resolve routine and non-routine issues on software and/or hardware. | Required | 3 | Years |
| Ability to organize and follow complex and/or detailed technical procedures. | Required | 3 | Years |
| Ability to solve unexpected problems associated with projects and daily work. | Required | 3 | Years |
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