AQ Help Desk Analyst

Job Description

Job Description

Company Description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at

The Helpdesk Associate will play a critical role in ensuring Dealer partners are able to efficiently utilize our Quoting platform to generate accurate and timely quotes for their customers. This position serves as the first point of contact for Dealers seeking assistance, troubleshooting, and guidance related to the quoting system. The ideal candidate combines technical aptitude, customer service excellence, and a collaborative spirit to deliver outstanding support experiences.

Key Responsibilities

• Respond promptly to Dealer inquiries via phone, email, and chat regarding the Quoting platform.
• Guide Dealers through the quoting process, including account setup, product configuration, pricing, and submission of quotes.
• Troubleshoot and resolve technical issues related to platform access, system errors, and data discrepancies.
• Document and track reported issues, feature requests, and feedback, escalating to technical teams when necessary.
• Provide clear, step-by-step instructions and training resources to help Dealers maximize platform functionality.
• Maintain up-to-date knowledge of platform features, updates, and best practices.
• Collaborate with cross-functional teams (Product, IT, Sales) to ensure Dealer satisfaction and continuous improvement of support processes.
• Monitor and report on common issues and trends to inform product enhancements and Dealer education initiatives.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in a helpdesk, customer service, or technical support role, ideally supporting software platforms.
• Excellent verbal and written communication skills, with the ability to explain complex concepts simply.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with web-based applications, CRM or ticketing systems, and Microsoft Office Suite.
• Customer-centric mindset and a positive, professional attitude.
• Willingness to learn new systems and processes continuously.

Preferred Qualifications

• Experience working with Dealer networks or in a B2B environment.
• Familiarity with quoting or sales enablement platforms.
• Technical certifications or training related to software support.

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone -bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone -bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.