Area Operations Director- Central District

Goodwill Industries of the Southern Piedmont
Charlotte, NC
Description

This position provides oversight of the following store locations: Mountain Island, Second Editions: Goodwill Opportunity Campus, Second Editions: Rock Hill, Shopton, South Blvd, Steele Creek, Wendover

Directs oral, written, and physical activities for assigned retail stores to ensure alignment with organizational cultural values and that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of team members.

Monitors, assesses, and evaluates district performance through sales, expenses, production, inventory levels, and staffing.

Provides advice and counsel to managers on appropriate action plans and activities to meet operational and financial goals.

Works in conjunction with the Director, Store Operations to develop and implement annual budgets, objectives, and work plans.

Works cross-divisionally to ensure communication between all departments is clear and supports operational and organizational objectives.

Recruits and builds high performing teams and develops succession plans designed to achieve business needs and support organizational culture.

Implements strategies, policies, and standard operating procedures to maintain consistent and high levels of customer service, processing, safety, and security practices.

Works in conjunction with the Visual Merchandising team to ensure all visual standards are maintained throughout the district.

Coordinates orientation, training, and coaching with management staff in coordination with Goodwill University to ensure workforce is properly trained and is current in required courses.

Partners with Loss Prevention Services to research and resolve any suspected or known theft or procedure violations in retail stores and donation centers.

Analyzes market potential in current locations and new areas within our territory and makes recommendations through a proposal format.

Supervisory Responsibilities

Directly supervises assigned Store Managers. Responsible for the overall direction, coordination, and evaluation of these retail stores. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; coaching team members; addressing complaints and resolving problems; and budget development and management.

Requirements

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university in Business Administration or related field and seven years' experience in increasingly responsible retail sales management; or the equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly (more than 2/3 of the day) required to sit. The employee frequently (1/3 to 2/3 of the day) is required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally (less than 1/3 of the day) required to walk. Specific vision abilities required by this job include close vision. Regular local travel required.
Posted 2026-01-12

Recommended Jobs

Lead UI Develope

Cloud Analytics Technologies LLC
Charlotte, NC

Job Description: We’re looking for recent experience with pure React+ Typescript , with best practices from React 18 (like no Classical components or Classical HOCs). Frameworks on top of React …

View Details
Posted 2025-11-21

Subway Sandwich Artist (Conover)

Pilot Flying J
Conover, NC

Company Description Pay Rates Starting between: $11.38 - $14.88 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environme…

View Details
Posted 2026-01-01

Precision Machinery Maintenance Lead (Millwright)

Talent Span Partners
Concord, NC

Precision Machinery Maintenance Lead (Millwright) Where: Concord, NC | Commitment: Full-time, Permanent Lead. Diagnose. Build Better. Join a fast-growing manufacturing team where you’ll gu…

View Details
Posted 2026-01-12

Occupational Therapy Assistant / COTA / OTA

Broad River Rehabilitation
Granite Falls, NC

Broad River Rehab is Growing!! Broad River Rehab has a GREAT, PRN opportunity for Certified Occupational Therapy Assistant (COTA). Certified Occupational Therapy Assistant (COTA) - PRN Skilled N…

View Details
Posted 2025-12-18

Project Manager - Land and ROW

Canacre
Raleigh, NC

Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle. At Canacre, we emphasize continuous development and growth. Our commitment to investing i…

View Details
Posted 2025-12-15

Benefits Manager

Kristy Cuthbert Recruitment
Charlotte, NC

Opportunity - Benefits Manager Location - This role is four days on-site at our Charlotte Branch Service Center office.  NearU is a people-centric, process-driven, and technology-enabled custome…

View Details
Posted 2025-12-03

Medication Aide-Certified and CNA

Signature HealthCARE of Kinston
Kinston, NC

About Us : Signature HealthCARE of Kinston is a 106-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change th…

View Details
Posted 2025-12-29

Project Manager

Klipboard
Cary, NC

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that com…

View Details
Posted 2025-12-25

Remote Consumer Research Assistant $45$90/Task No Experience Needed

Occupons Quebec
Huntersville, NC

Remote Consumer Research Assistant Earn $45 to $90 Per Task Compensation: $45$90 per completed task The Consumer Insights Division of our organization is expanding its nationwide research team. …

View Details
Posted 2026-01-06

ETL QA Tester

Charlotte, NC

Job Title: ETL/SQL QA Tester Position Summary This hybrid role requires the ETL/SQL QA Tester must be performed by candidates located within a 60‑mile radius of Charlotte, NC . The position f…

View Details
Posted 2025-12-29