Store Manager - REEDS Jewelers, Streets at Southpoint

At  REEDS Jewelers , we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. 

Durham offers a dynamic blend of innovation, culture, and growth as part of the Research Triangle. The Streets at Southpoint is a premier shopping destination, consistently attracting steady daily visitors who value luxury brands and attentive service. Luxury sales professionals build rewarding careers here by delivering exceptional client experiences in a thriving retail market. Durham’s expanding business landscape, walkable downtown, and vibrant arts scene make it an outstanding place to work and live. 

Store Manager

Step into a leadership role with one of the most established names in fine jewelry. REEDS Jewelers is proud to celebrate 79 years of excellence in 2025 as a family-owned, values-driven brand known for our exceptional customer experience, premium merchandise, and deep-rooted integrity. 

We’re looking for a dynamic, results-oriented Store Manager to lead a high-performing team and drive the continued success of one of our key locations. This is more than a job, it’s an opportunity to shape a team, champion a client-first culture, and grow a rewarding career in luxury retail. 

What You’ll Do

Sales & Business Leadership 

• Own store performance, exceeding sales goals and KPIs
• Leverage sales analytics to drive strategy and opportunity
• Lead by example as a selling manager and brand ambassador
• Oversee visual presentation, product mix, and promotional execution

Client Experience 

• Deliver a seamless, personalized luxury experience to every customer
• Inspire the team to build long-term client relationships through effective clienteling
• Drive special events and creative engagement with clients
• Lead from the floor during peak moments and events
• Actively seek and respond to client feedback

Team Development 

• Recruit, train, and retain top-tier talent
• Coach with consistency and clarity to support team growth and development
• Create a culture of accountability, performance, and celebration
• Facilitate continuous learning and ensure completion of training programs

Operations & Store Standards 

• Ensure flawless execution of daily operations
• Monitor inventory, security, and loss prevention
• Oversee compliance, safety, and store policy adherence
• Maintain back-of-house organization and optimize operational efficiency

Our Values

We lead through REEDS’ core principles: 

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Requirements

Required Qualifications 

• 3+ years of leadership experience in luxury, specialty, or jewelry retail
• Proven track record of meeting/exceeding sales goals
• Strong leadership presence and talent development capabilities
• Proficient in POS systems, Microsoft Office, and digital commerce tools
• Availability to work a flexible schedule, including nights, weekends, and holidays
• High School Diploma or Equivalent
• Ability to stand for long periods of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications 

• GIA coursework or certification
• Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.