Collections Analyst I
Job Responsibilities:
- Drive proactive improvements to Collections effectiveness
- Provide impactful proactive action plans via frequent monitoring of past due percentages
- Create and execute strategic actions plans to enhance cash flow timeliness
- Ensures SLAs are met and partners with extended Shared services team to improve performance
- Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
- Performing root cause analysis, drives process improvement to ensure further process efficiencies
- Drive process and ensure goals are met, by participating and leading governance calls
- Timely collections and resolution of past due accounts receivable for assigned key customer accounts
- Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders
- Work closely with Customers and Cash Applications Department to resolve open credits & refunds
- Lead initiatives to improve DSO, involving various internal stakeholder groups
- Champion SAP improvement projects
- Dispute management
Skills:
- B2B Collections Expertise
- SAP Experience
- Order-to-Cash (O2C) Process
- GetPaid software
Education/Experience:
- 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
- Must be proficient in Microsoft Excel, Word, and Outlook
- SAP and Get Paid experience
- Portal uploading (preference for Government portals - PIEE (WAWF) and IPP.gov
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