Director of Service
shift: First
work hours: 8 AM - 5 PM
education: Bachelors Responsibilities
- Plan, organize, and supervise daily service operations for bandsaw equipment and related products.
- Oversee scheduling, dispatching, and workflow to ensure timely service and repair completion.
- Maintain inventory of parts, tools, and supplies to support field and in-house service operations.
- Ensure all service requests, installations, and maintenance work meet company quality standards.
- Develop and maintain relationships with customers, providing technical guidance and problem-solving support.
- Handle escalated customer issues and ensure quick and satisfactory resolution.
- Lead, train, and mentor service technicians and support staff.
- Monitor team performance and productivity, providing feedback and development opportunities.
- Monitor key performance indicators (KPIs) such as response time, service quality, and cost control.
- Work with management to plan budgets, forecast service needs, and improve profitability.
- Maintain up-to-date knowledge of bandsaw equipment, components, and service procedures.
- Support training for both customers and internal teams on equipment operation and maintenance.
- Collaborate with engineering and production to report field performance issues or recommend product improvements
- working in a smoke free environment
- wearing steel toe shoes
- working in a non-temperature controlled environment
- manual lifting up to 50lbs
- standing for 8 hours at one time
- Business operations (10 years of experience is preferred)
- Active Listening
- Operations Manager (10 years of experience is preferred)
- Bandsaw Equipment Experience (10 years of experience is preferred)
- Service Technician Manager (10 years of experience is preferred)
- Budget Analysis Experience (10 years of experience is preferred)
- ERP Experience (10 years of experience is preferred)
- Coaching (10 years of experience is preferred)
- Dispatching (10 years of experience is preferred)
- CNC Machinery Experience (10 years of experience is preferred)
- Field Service Management (10 years of experience is preferred)
- CNC Cutting Machines (10 years of experience is preferred)
- Years of experience: 6 years
- Experience level: Manager
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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