One-on-One Support Staff

Miracle Houses
Charlotte, NC

Job Description

Job Description

Position Summary

Miracle Houses, Inc. is seeking compassionate, reliable, and trauma-informed professionals to join our team as One-on-One Support Staff , providing individualized behavioral and emotional support to youth with complex needs. This position plays a key role in maintaining a safe, structured, and therapeutic environment for youth who require enhanced care and individualized attention due to behavioral, emotional, or developmental challenges.

As an Intensive Behavioral Support Specialist and Individualized Support Youth Mentor , you will work closely with high-risk youth in one-on-one settings to provide consistent support, implement behavior intervention strategies, and respond to crises with empathy and professionalism. You will serve as a direct care role model, mentor, and stabilizing influence in the life of a young person.

Key Responsibilities
  • Provide intensive, individualized support to youth with high behavioral or emotional needs.

  • Serve as a One-to-One Behavioral Interventionist , implementing behavior management plans developed by clinical staff.

  • Promote youth safety, emotional regulation, and personal development through positive reinforcement and structured activities.

  • De-escalate behavioral crises as a Crisis Response Youth Support Worker using trauma-informed, non-violent intervention techniques.

  • Work closely with the treatment team to track progress and communicate behavioral trends or concerns.

  • Support youth in developing coping skills, social skills, and independent living abilities as an Enhanced Care Youth Specialist .

  • Provide stabilization services during high-risk periods as a Behavioral Stabilization Specialist .

  • Maintain a clean, safe, and supportive environment, ensuring all youth are monitored and supervised at all times.

  • Model healthy boundaries, respect, and consistency as an Individualized Support Youth Mentor .

  • Maintain documentation, incident reports, and shift notes in compliance with program policies.

Qualifications
  • High school diploma or GED required; Associate's or Bachelor's degree in psychology, social work, human services, or related field preferred.

  • Minimum 1 year of experience working with high-needs or high-risk youth in a residential, group home, or mental health setting preferred.

  • Familiarity with trauma-informed care, positive behavioral interventions, and youth development models.

  • Ability to remain calm, grounded, and professional during behavioral escalations or emotional crises.

  • Strong communication, problem-solving, and interpersonal skills.

  • Must pass background checks, drug screening, and relevant certifications (e.g., CPR/First Aid, NCI/TCI if required).

  • Valid driver's license and clean driving record preferred.

Preferred Titles/Skill Keywords (Descriptive of Role)
  • Intensive Behavioral Support Specialist

  • High-Needs Youth Support Specialist

  • One-to-One Behavioral Interventionist

  • Crisis Response Youth Support Worker

  • Intensive Youth Care Specialist

  • High-Risk Youth Support Specialist

  • Behavioral Stabilization Specialist

  • Enhanced Care Youth Specialist

  • Individualized Support Youth Mentor

  • Youth Safety & Behavior Support Specialist

Why Work at Miracle Houses, Inc.?

At Miracle Houses, we are committed to helping youth transform their lives through structure, stability, and support. Join a dedicated team of professionals working together to create safe, healing-centered environments that empower young people to thrive.

Job Posted by ApplicantPro
Posted 2026-03-27

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