Internal Service Advisor

Job Description

Job Description

Internal Service Writer – Career Opportunity at INFINITI of Charlotte Position: Internal Service Writer

Location: INFINITI of Charlotte

INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.

• Open and manage internal repair orders

• Dispatch work efficiently to technicians

• Maintain used car efficiency through shop

• Monitor shop progress and communicate updates to advisors and management

• Coordinate with the parts department to ensure timely parts availability

• Maintain accurate documentation and repair order notes

• Assist with warranty and internal vehicle processing

• Help improve shop flow and technician productivity

• Support quality control and vehicle status tracking

• Ensure repairs are completed in a timely and organized manner

• Previous automotive service experience preferred

• Service advisor experience

• Strong communication and organizational skills

• Ability to multitask in a fast-paced environment

• CDK experience preferred but not required

• Team-oriented attitude with strong attention to detail

• Basic understanding of automotive repair processes

• Competitive compensation

• Opportunity for growth and advancement

• Supportive team environment

• Paid training

• Health, dental, and vision benefits

• 401K

• Paid vacation

• Employee discounts

The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.

If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.