Network Operations Engineer, T3

Job Description

Job Description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

We are seeking an experienced T3 Network Operations Engineer to join our NetOps team. This role involves investigating complex network and service issues, integrating and implementing monitoring solutions, leading escalations, providing technical aspect for RCAs and creating workflows to streamline investigation processes for lower NOC tiers and support tiers. The T3 NetOps Engineer will ensure Cato network service performance, reliability, and scalability.

Key Responsibilities:

• Investigate and resolve complex network issues beyond Tier 1 and 2 capabilities.
• Implement network monitoring and alerting systems to proactively detect issues.
• Lead and manage escalations of critical network service incidents.
• Design workflows and playbooks to enable Tier 1 and Tier 2 teams to resolve issues independently.
• Collaborate with network architects, security teams, and support engineers to optimize network performance.
• Share knowledge and provide guidance to lower-tier NOC staff.
• Identify trends to drive continuous improvement in network stability, monitoring and automations.
• Participate in CHNG management processes of Cato services and take part in service components deployments and release pipelines.

Required Skills & Experience:

• Experience: Minimum of 3 years in network operations / T3 support engineer or similar role.
• Technical Knowledge: Strong understanding of network protocols (i.e: BGP, OSPF, DNS, TCP/IP).
• Operating Systems: Must be proficient in working with Linux-based systems, including command-line tools, file systems, and networking commands.
• Monitoring Tools: Proficiency in tools like Grafana, Sensu, Zabbix, or similar platforms.
• Troubleshooting: Advanced troubleshooting and problem-solving skills to diagnose and resolve network issues.
• Escalation Management: Ability to lead efforts during service incidents.
• Scripting & Automation: Experience with scripting languages (Python, Bash) to automate tasks and streamline workflows (Advantage).
• Certifications: Networking related certificates are an advantage.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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