Rental Shop Technician
JOB SUMMARY
- Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
- Perform shop repairs and maintenance as assigned by the Rental Manager.
- Meet or exceed quoted times for scheduled repairs.
- Meet the repair deadlines as set by rental.
- Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
- Make appropriate equipment repairs or modifications.
- Work on rental, used, and new as directed.
- Embody the company VMV daily.
- Keep shop clean. This includes inside and outside.
- Keep shop safe. This includes inside and outside.
- Report any issues with cleanliness or safety with other departmental personnel to management.
- Maintain a clean, hazard free and safe work area including your company vehicle if assigned and customer facilities.
- Adhere to all OSHA, company and customer safety procedures.
- Maintain positive customer relations through professional interactions with customers.
- Follow all company operating and process procedures.
- Attend formal training as scheduled and directed by your supervisor.
- Accurately and neatly document each shop repair, providing the necessary paperwork.
- Maintain serviceability and accountability of all company equipment.
REQUIREMENTS:
- Knowledge of electrical and industrial battery charger repair is a plus.
- High school diploma or equivalent with three or more years of mechanical, electrical and hydraulic experience in the forklift or equipment repair industry.
- Effectively communicate with customers, co-workers and management.
- Ability to understand necessary service and training manuals and schematics
- Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.
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