Accounts Receivable Clerk

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

The Accounts Receivable Clerk is responsible of ensuring the accurate and timely collection of payments from groups, members, wholesalers, OTA’s, and other direct bill accounts. You will play a crucial role in maintaining financial stability by monitoring outstanding accounts, resolving billing discrepancies, and communicating with both internal teams and external clients to facilitate payment processes. Your attention to detail, excellent communication skills, and ability to handle financial data will contribute to the overall financial health of the organization.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:

• Review the Aging Report on a weekly/monthly basis to ensure timely payments and identify past due account
• Verify the accuracy of billing information, including prices, discounts, and taxes
• Generate and distribute accurate invoices to customers based on their agreed-upon services and terms
• Maintain detailed records of all payment transactions, including dates, amounts, and payment methods
• Track all wholesaler with direct bill accounts to ensure payments are made in full and in a timely manner
• Reconcile guest accounts on a regular basis to identify any discrepancies or outstanding payments
• Investigate and resolve discrepancies or billing issues in collaboration with the appropriate departments, such as sales or guest services
• Respond promptly and professionally to guest, group, or wholesaler inquiries related to invoices, payments, and billing discrepancie
• Assist the sales team with group accounts and preparing final bills
• Provide exceptional customer service by addressing any concerns, clarifying billing details
• Collaborate with internal teams, such as sales or reservations, to resolve guest and group issues that may impact payment collection
• Prepare regular reports on accounts receivable status, including aging reports and collection progress
• Analyze accounts receivable data to identify trends, patterns, and potential areas for improvement
• Assist in developing strategies to minimize late payment and, reduce outstanding balances
• Ensure compliance with company policies, accounting principles, and relevant regulations regarding accounts receivable processes
• Assist in audits by providing necessary documentation and participating in reconciliation processes
• Ability to work independently and as part of a team
• Cross train and cover other positions within the accounting department when needed
• Other related duties as assigned

EDUCATION & EXPERIENCE:

Combination of education and experience will be considered. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts does do criminal background checks.

• High School Diploma or GED
• Minimum of two years of accounts receivable experience in hospitality industry preferred
• Experience with SAP or Hilton/OnQ software is preferred

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor