Service & Aftermarket Sales Specialist

Job Description

Job Description

1. JOB SUMMARY

In this role, the Lifecycle Service & Aftermarket Sales Specialist is responsible for driving sales performance, profit targets, and customer satisfaction across a multi-state U.S. territory. The position focuses on the development and sale of parts, services, maintenance agreements, and integrated lifecycle and turnkey service solutions across the installed base.

Acting as a consultative sales partner and primary commercial point of contact, this role supports opportunities from initial customer need assessment and quotation through order intake, service coordination, and commercial close-out. In addition, the position supports the Aftermarket Sales and Service team by coordinating service activities, managing complaint-related service cases, and ensuring a consistent, high-quality customer experience.

The ideal candidate works independently in a dynamic service environment and demonstrates strong communication, organizational, and problem-solving skills with a clear customer- and solution-oriented mindset. The role operates within the guidelines established by the Aftermarket Sales Manager and/or the Director of Service and Aftermarket Sales and adheres to all company procedures, quality standards, and ISO 9001:2015 processes when representing HUBER Technology.

1. ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs other work-related duties as assigned.

• Proactively manage and develop the assigned aftermarket territory by identifying customer needs, growth opportunities, and potential for parts, services, maintenance contracts, and integrated service solutions.
• Act as a consultative sales partner to customers by assessing technical and operational requirements, advising on service strategies, lifecycle solutions, and total cost of ownership, and building long-term customer relationships.
• Develop, prepare, and present accurate quotations for parts, services, maintenance agreements, upgrades, refurbishments, turnkey service solutions, and complaint-related service work in a timely and professional manner.
• Drive the commercial sales process from opportunity identification through order intake, including follow-up, clarification of scope, and alignment of technical, commercial, contractual, and quality-related aspects.
• Support the commercial coordination of sold services, complaint-related service orders, and service projects by ensuring clear definition of scope, deliverables, timelines, and commercial terms, and by coordinating with Project Coordination, Field Service, Parts, and Accounting.
• Manage and support customer complaints from complaint order entry through service execution and completion, ensuring timely resolution, transparent customer communication, and proper documentation.
• Monitor ongoing service projects and complaint cases from a commercial perspective, proactively identify deviations, risks, or change requirements, and initiate additional service, parts, or change-order opportunities as appropriate.
• Ensure timely and accurate invoicing and commercial project closeout in close collaboration with the Accounting department.
• Actively contribute to the creation of service success stories, reference reports, and other marketing-related activities by providing project input, customer feedback, and commercial insights in coordination with Marketing and Management.
• Collaborate closely with the Aftermarket Sales Manager and cross-functional teams to resolve escalated customer, commercial, project-related, or quality issues.
• Maintain strong organizational standards, technical knowledge, and compliance with all applicable safety policies, company guidelines, and ISO 9001:2015 processes, while actively contributing to team and company goals.

1. SUPERVISORY RESPONSIBILITIES

This position has no supervision responsibilities

1. WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in an office setting.

Office: Administrative - computer and telephone usage. Microsoft Office. Operation of basic office equipment and machinery; such as, fax machines, copiers and printers.

Shop/Job Site: Periotic exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractors site.

Tradeshow: Various cities within the territory.

1. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Moderate physical demand and exposure to shop and field elements.
• Must be able to provide, or establish, around the clock service to customers as required.
• Must be able to lift 50+ pounds.
• Regularly required to stand, reach, bend, squat, push, pull and move about the facility.
• Walk or stand at least 6+ hours per day.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Full-Time position. Standard days and hours of work are Monday – Friday, main office hours of business are 8 AM-5PM. Flex schedules may apply.

1. TRAVEL

Travel primarily consists of customer site visits and occasional visits to authorized sales representatives within the assigned territory.

1. REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Associate Degree in Business, Engineering Technology, Industrial Technology, or a related field, or an equivalent combination of education and relevant aftermarket sales, service, or project-related experience in an industrial environment.
• Strong customer service and interpersonal skills with a consultative, solution-oriented approach.
• Ability to respond quickly and effectively to service- and parts-related inquiries in a fast-paced aftermarket environment.
• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
• General knowledge of control schematics, PLCs, and monitoring systems preferred.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
• Self-motivated, results-driven mindset with a strong work ethic and sense of ownership.
• Ability to work independently while managing multiple priorities with minimal supervision..
• Excellent written and verbal communication skills.
• Strong sales orientation with a focus on identifying opportunities, delivering value, and driving commercial outcomes.

Pre-Hire: Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form. HUBER is an E-Verify Employer.

Huber Technology, Inc. is an equal opportunity employer –

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.