Case Coordinator

Job Description

Job Description

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

Libra Solutions is looking for a skilled Case Coordinator with legal and or medical experience. A Case Coordinator is proficient at evaluating a prospective case and making funding related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities.

This position is based in our Charlotte, NC office.

Essential Functions:

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with attorney firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible
• Effectively manage medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyze medical records and arrange transportation
• Assess and make funding decisions to $10K
• Maintain workflow through prioritization of daily and weekly tasks
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met
• Occasionally assist with training new team members

Requirements

• High School or GED required
• 1-3 years of relevant industry or legal experience is preferred
• Bilingual in Spanish is preferred
• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor
• Must be able to work in-office in Charlotte, NC

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.