Counter Sales

Responsibilities and Duties

Customer Service

• Greet and assist walk-in and telephone customers in a friendly, professional manner.
• Handles multiple customers and customer requests simultaneously.
• Help customers find the right products by asking questions, listening carefully, and offering solutions.
• Troubleshoot product issues and offer technical support when needed.
• Research, source, and suggest alternative products to meet customer needs.
• Enter orders accurately into Eclipse ERP and process returns or warranties by company guidelines.
• Communicate proactively with customers about order updates, delays, or alternatives.
• Maintain a clean, organized, and customer-ready counter area.
• Build rapport and relationships with repeat customers.

Sales Support

• Recommend additional or promotional items to enhance customer purchases.
• Inform outside sales staff and management of leads and customer needs.
• Promote clearance or surplus inventory to help manage stock levels.
• Communicates unexpected increases or decreases in product demand and inventory to purchasing team or management.
• Follow company pricing, credit, and sales policies.

General Duties

• Keep up to date with new products through training and team learning.
• Complete paperwork and transactions accurately and on time.

Qualifications

Required:

• High school diploma, GED, or equivalent.
• Minimum 1 year in progressive position (2 years preferred)
• Product/applications experience required
• Basic computer proficiency
• Ability to remain in stationary position, often standing or sitting for prolonged periods.
• Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions

Preferred:

• Previous experience in plumbing, irrigation, or a related industry
• Minimum 2 years in similar position preferred
• Wholesale distribution experience preferred
• Customer-facing sales experience preferred
• Strong customer service and communication skills
• Ability to manage time and multitask in a busy environment
• Comfortable with initiating sales and recommending additional products
• Team player with a positive attitude

What We Offer

MondayFriday schedule (no nights or weekends)

Matching 401(k) and profit-sharing program

Comprehensive benefits package with supplemental options

Paid holidays, PTO, and sick leave

Christmas bonus, team-building events and company picnic

Employee discount program

Ongoing product and sales training

Career advancement opportunities

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