Customer Service Specialist

Benefits:

• Retirement plan match


• Dental insurance


• Employee discounts


• Paid time off


• Vision insurance

Southern Fireplace and Garage Door is a trusted provider of premium fireplace and garage door solutions, proudly serving homeowners and businesses across the Southern region. With a commitment to quality craftsmanship and exceptional customer service, we specialize in the sales, installation, repair, and maintenance of a wide range of fireplace systems and garage doors.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Charlotte, NC. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills.


• Phone Etiquette and Customer Satisfaction skills.


• Strong communication and interpersonal skills.


• Ability to problem solve and handle customer inquiries efficiently.


• Previous experience working in the home building industry.


• Knowledge of Windows based applications and Microsoft office.


• Ability to build effective business relationship's with all levels of employees and clients.


• Positive attitude, self-motivated and proactive.


• Strong work ethic.

Responsibilities:

• Communicate with builders, field superintendents and retail customers in a professional manner


• Insure accuracy of jobs and job readiness prior to dispatch


• Resolve customer inquiries and complaints


• Efficiently and accurately perform data entry of orders and scheduling


• Provide information about our products and our services


• Provide troubleshooting of miscellaneous products over the phone


• Follow up on back orders and service requests


• Gain trade knowledge on the products we install and represent

Job Type: Full-time

Benefits:

• Dental insurance


• Vision Insurance


• Life insurance


• Paid time off


• Retirement plan

Schedule:

• 8 hour shift


• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Office: 2 years


• Previous residential trade experience a plus


• Work Location: In person

Compensation: $16.00 - $18.00 per hour

WELCOME

Southern Fireplace and Garage Door is proud to offer Sales, Installation and Service of Residential Garage Doors, Garage Door Openers, Indoor and Outdoor Fireplaces and Gas Logs & Wood Burning Stoves.