Store Manager

GameStop Store Manager

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

As an Empowered Leader, the Store Manager works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques, the Store Manager ensures world-class guest service experiences for all of GameStop's guests. The Store Manager makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of potential associates including an Assistant Store Manager, Retail Keyholder and Sale Associates, which may vary based upon store size, location, and expected sales volume.

Essential Job Duties and Responsibilities

• Selling Passion Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.
• Solution Selling Focus Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
• Team Support Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on their team.
• Operational Agility Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.

Related Competencies

• Building a Successful Team Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Work Standards Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

Basic and Preferred Qualifications (Education and/or Experience)

Must be at least 18 years of age and present state-required proof of age documents High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day) Must be able to lift and/or move objects and displays (up to 20 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)

Minimum Qualifications, Job Skills, Abilities

Proficient guest service skills Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork Proficient understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Possess or acquire during employment onboarding a working understanding of military ranks and related insignia Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action, and ethical responsibilities