IT ERP Business Support Specialist

Berkshire is the global contamination control leader for clean room and controlled environment consumable products. We provide customers with technically advanced materials aimed at application performance. We focus on total solutions that consistently minimize the risk of product and process contamination. With our customer relationships we continuously focus on complete engineered clean solutions. For over 55 years Berkshire has understood and delivered world class manufacturing, reliable supply chain, highest standards for quality, technically advanced products assuring mutual success each step of the way.

The ideal candidate will be strategic-minded, be a team player that can also work independently with a positive attitude, be proactive, manage complex tasks and problem solve, and possess a high attention to detail. The IT ERP Business Support Specialist must have the ability to collaborate with peers and management and demonstrate exceptional judgement and a high degree of professional maturity while modeling loyalty, integrity, and honesty.

This position is a full-time, onsite position, in Whitsett, NC. Hybrid or remote work is not an option for the person to be successful in working closely with operations.

Key Job Functions:

• Supports the daily processes, governance and initiatives surrounding ERP and its associated applications.
• Performs business analysis and provides solutions through compiling and analyzing data, customer feedback, current configuration and best practices.
• Participates in analyzing and measuring the effectiveness of existing business processes and develops sustainable, repeatable and measurable business process improvements.
• Develops and maintains process documentation and effectively shares it with stakeholders to ensure processes are known, understood and accepted.

Description of Candidate:

• Demonstrates integrity and professionalism.
• Demonstrates a positive attitude in the face of challenges.
• Maintains a professional demeanor with manager, co-workers, customers and contracted resources at all times.
• Maintains high attention to detail to ensure compliance to standards.
• Possesses excellent communication and interpersonal skills.
• Proficient at assimilating and learning new software and processes.
• Reacts with an appropriate sense of urgency to internal customer needs.
• Ability to prioritize work, successfully solve problems, and document the results with minimal supervision.

Qualifications of Candidate:

• A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of three years’ professional experience in related field desired in a manufacturing environment.
• Ability to solve problems independently using prior knowledge, publications, the internet, vendor support with escalation to manager if needed.
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; use reason when dealing with emotional situations; manage complex tasks.
• Ability to develop workable implementation plans and communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results.
• Ability to understand business implications of decisions.
• Ability to read, analyze and interpret general business periodicals, business journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Job Description:

• Serves as a subject matter expert for M3.
• Supports day-to-day operational activities related to ERP and its associated applications.
• Conducts analysis on problems independently, researches and recommends solutions, and executes resolution steps to address client issues.
• Analyzes and documents existing workflows, business processes, systems and data flows to understand their impact on the Company and to identify areas of improvement.
• Understands business requests and develops solutions to address business needs while balancing tradeoffs in cost, quality, and the ability to meet business needs.
• Works with external and internal IT and business partners to develop, test and implement solutions within timeline and budget.
• Provides functional support for new initiative implementation activities, requirements analysis, development of design, and documentation.
• Participates in the delivery of projects across various functional areas and technology platforms.
• Identifies issues and risks and updates manager on them.
• Provides required data and reporting to manager and project stakeholders in weekly, monthly and as needed timeframes.
• Provides training and knowledge transfer to enable users to be self sufficient.
• Manages change control and creates test plans to thoroughly and effectively test changes and ensures participant feedback is appropriately incorporated.
• Reviews and manage changes to systems and assesses the security impact of those changes; performs inspection of new system installations to ensure compliance.
• Investigates discrepancies related to ERP and its associated applications including performing root cause analysis and identifying corrective actions.
• Protects company secrets and intellectual property by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications and websites; maintaining personal networks; participating in professional organizations.

Job Expectations:

• Employee is expected to dedicate the time necessary to accomplish the given job requirements.
• On average employment will require 45 hours per week.
• Limited travel required.
• Adherence to Berkshire’s Code of Conduct and Professional Ethics Standards.

Key Technologies:

Infor M3, Infor OS, Microsoft Power BI, Seagull Scientific BarTender, andLabWare.

Physical Requirements:

• Sit, stand, stoop, bend and / or walk for up to 8 hours per day.
• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Ability to lift and carry objects weighing up to 40 lbs.
• Ability to read printed materials and a computer screen.
• Ability to communicate in person and via telephone / video conferencing.

Benefits:

• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Life and Voluntary Life Insurance.
• Short- and Long-Term Disability.
• Flexible Spending with Company Match.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Holidays.
• Paid Vacation.
• Personal/Sick.
• EAP Program.
• Tuition Reimbursement.

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

An Equal Opportunity Employer.

Berkshire is the global contamination control leader for clean room and controlled environment consumable products. We provide customers with technically advanced materials aimed at application performance. We focus on total solutions that consistently minimize the risk of product and process contamination. With our customer relationships we continuously focus on complete engineered clean solutions. For more than 55 years, Berkshire has understood and delivered world class manufacturing, reliable supply chain, highest standards for quality, technically advanced products assuring mutual success each step of the way.