Sales Associate - Assisted Living

About TerraBella Senior Living:

TerraBella Senior Living is the proud operator of more than 40 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care. 

This position has strong advancement opportunities.

About the Opportunity

In this role, you are an important component to the success of our community.

You will perform comprehensive administrative support services for sales, facilitating the daily operations of the sales office and assisting the team in future resident paperwork.

Key Responsibilities: 

• Respond to inbound sales calls; gather full contact details and conduct initial discovery.
• Welcome and greet prospects; transition them smoothly to the Director of Sales.
• Enter and maintain accurate lead data in the Customer Relationship Management (CRM) system.
• Generate and distribute scheduled and ad hoc sales performance reports (weekly, monthly, quarterly).
• Inspect and maintain model apartments and tour areas to meet visual, audio, and scent standards.
• Execute outbound calls to engage leads, secure tours, and schedule follow-ups.
• Manage sales collateral inventory; order materials as needed via company portal.
• Coordinate and assist with the planning of sales and community events.
• Conduct tours during assigned times or when additional coverage is needed.
• Maintain the “UPs” log to ensure fair and timely distribution of new leads.

Sales Acceleration & Marketing Programs

• Implement and manage sales acceleration initiatives to drive move-ins.
• Promote and support the Resident Referral and Ambassador programs.
• Organize and oversee the “Be Our Guest” short-stay program as needed.

Resident Move-In Coordination

• Assist families and residents with completion of move-in paperwork.
• Coordinate resident assessments in collaboration with the clinical team.
• Manage and oversee the resident move-in process for a seamless transition.
• Facilitate the “Red Carpet” move-in experience with the Executive Director and team.
• Ensure all required state documentation is completed prior to move-in.
• Collaborate with Executive Director, Business Office Manager, and Director of Health & Wellness to prepare resident administrative files in accordance with regulatory standards.

Qualifications:

• Associates Degree preferred
• One (1) year experience in a sales administrative support role involving customer service
• Enjoys working with the senior population
• Strong verbal and written communication skills
• Excellent telephone etiquette
• Consummate people skills. Demonstrates talent at interacting effectively with all types of people
• Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.
• Proficient organizational skills and must be detail oriented
• Ability to solve problems
• Can define own role, take on responsibilities, and manage priorities with minimal guidance
• Projects a professional and polished image that inspires confidence and trust

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V