Order Management Specialist

Requisition Number: 69023

The company built on breakthroughs. ​ 
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Oversee the management of orders to ensure that the company provides the highest quality of service to its customers.

Key Responsibilities

• Responsible for error free execution of orders and other order management related activities.
• Build positive working relationships with both internal and external customers.
• Understand and execute agreements with the customer in the way of orders, quotes, contracts, etc.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participation in training, testing, and project related activities as identified.
• Represent to the customer a highly effective and professional manner at all times.

Experiences/Education - Required

• High school diploma, Associate’s or Bachelor’s degree.
• Strive to work in a dynamic, flexible environment.
• Self-starter with a desire to improve the customer experience.
• Strong oral and written communication skills.
• Effective problem solver, detail oriented, analytical.
• Great team player with a positive attitude.
• Strive to grow within the organization.
• Proficiency with computer programs such as Microsoft Office, Excel, Word, Salesforce.
• Sincere desire to deliver outstanding customer experiences.
• Hours: 8 hours a day between 8am-8pm

Experiences/Education - Desired

• Bachelor’s Degree preferred
• 5+ years of experience in a Customer Service/Corporate environment.
• Proficiency with SAP, SFDC, and Sharepoint.
• Other verbal and written language skills a plus.
• Basic understanding of fiber optic cable and connectivity products.

This position does not support immigration sponsorship.

The range for this position is $39,880.00 - $54,835.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

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A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .