Care Access Coordinator, Full-time

Job Description

Job Description

Job Summary

This is a full-time professional position responsible for coordinating and documenting the referrals, information visits, and admission of new patients to all service lines. The schedule for this position is 8:30 am - 7:00 pm M, T, W, F; rotating weekends (1-2 weekend days per month).

Responsibilities what you do

• Review referrals and conduct phone interviews with all referral source and attending physicians to determine potential new patient needs.
• Process intakes/referrals from all referral sources (physicians, hospital discharge planners, insurance case managers, patient’s families, provider relations etc.).
• Coordinate admission schedules for Admission Nurses and Admission Social Workers.
• Schedule patient start of care evaluation assessments/admission and information visits.
• Adhere to clinical guidelines for documentation to meet Federal, State, regulatory and agency guidelines.
• Set-up new patient charts, and accurately document all actions taken and contacts made in course of referral processing.
• Document telephone calls/referrals, including follow up service calls to non-admissions or recent admissions.

• Present appropriate service line information to patients, families, and referral sources.
• Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities.
• Work with new employees, of all disciplines, to orient them to the referral and admission process.

• Provide appropriate orientation to new intake employees.

• Collaborate with the clinical providers and administrative staff across service lines to provide excellent customer service.
• Perform other tasks as assigned by supervisor

Expectations how you do it

• TL Core Values are exemplified in all interactions with internal and external customers.
• Adheres to TL policies, procedures and guidelines.
• Adheres to CMS and state regulations and guidelines, and accreditation standards.

Requirements what you need

• High School diploma or GED equivalent required

• College Degree with Health Care background preferred.
• Proven time management skills and ability to multitask.
• Requires excellent organization and communication skills, with a strong understanding of customer service concepts and practical application in a health care setting.
• Computer skills required.
• Minimum 2 years of Hospice, Home Care or Intake Office experience preferred.
• Knowledgeable about reimbursement sources, Medicare regulations, licensing laws, and accreditation standards for all business lines.
• Ability to prioritize daily work flow.
• Must have access to transportation.
• May be required to lift and/or carry items up to 30 pounds.