Customer Service Associate (Receptionist)

Customer Service Associate (Receptionist) Location Charlotte, NC (Marlwood area) :

Looking for qualified Customer Service Associate (Receptionist) to join our team!

Part Time Sat & Sun 8a-8p every other weekend.

We are searching for an Customer Service Associate (Receptionist) to join our community that is resident and employee focused, team builder, and excited about the opportunity to assist in building a culture.

If you are an Customer Service Associate (Receptionist) that has business acumen, is team-oriented, driven, and excited about the opportunity to build a culture, then we have the perfect opportunity for you!

Interested?

Perks and Benefits

• Pay rate: Competitive pay, along with holiday pay and paid time off (PTO) program.
• Innovative Purchasing Program: We offer a purchasing program that allows you to buy thousands of products (technology, furniture, clothing, etc.) and pay over time. Zero interest, no credit check, no hidden fees.
• Access to online learning 24/7: Our Learning Management System offers over 1,500 courses for senior care, health and human services industry. Use it for free to help grow your own personal and professional development. Data base includes, MS Office and Leadership/Supervisory content. Available via computer or mobile, and many courses are offered in alternative languages.
• Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.
• Employee Assistance Fund: You are always there for others. Let us be there for you. In unexpected catastrophic situations you can confidentially apply for help.

Major Responsibilities

1. Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.

2. Operate paging/telephone system as required.

3. Answer telephones; determine nature of call and direct caller to appropriate individual or department.

4. Receive request from within the facility and locate personnel through paging system.

5. Receive inquiries and release information in accordance with established policies and procedures.

6. Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.

7. Greet visitors. Direct to appropriate office and/or resident room, with tact and courtesy in a professional, positive manner.

8. Give directions/information to visitors, guests, residents, sales representatives, etc.

9. Offer beverages to visitors waiting for administrative personnel, as appropriate.

10. Issue and collect identification badges as representatives sign in/out.

11. Report suspicious persons/information to supervisor immediately.

12. Receive, sort, and distribute mail as directed.

13. Operate computer, copier, office machines, etc., as directed.

14. Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)

15. Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director.

16. Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.

17. Report any known or suspected unauthorized attempt to access facility's information system.

18. Accept job applications and forward to appropriate department heads.

19. Organize work to be addressed by receptionist on other shifts.

20. Announce emergency codes and instructions over public address system required.

21. Attend in-service training sessions and other facility meetings, as directed.

Minimum Qualifications

• High School Diploma or GED equivalent.
• Prefer two (2) year college degree or equivalent with an emphasis in a business curriculum.
• You must be qualified, compassionate, and dedicated to a job well done.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.