Operations Analyst - TFX Wire Customer Service
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!This is an Inbound Call Customer Service role receiving multiple calls throughout the day.
Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.
Minimum Required Skills:
Highly organized with strong attention to detail
Experience receiving calls throughout the business day, up to 50+ calls per day
Typing and Data entry experience
Client facing experience
Excellent time management and prioritization skills, with ability to meet deadlines under pressure
Excellent oral and written communication skills
Exceptional Customer Service experience
Experience with working independently and on teams
Experienced with Microsoft Office Suite, especially Excel
Experienced with managing multiple priorities and multi tasks
Desired Skills:
Expert level Excel experience
Working knowledge of payment investigations systems
Financial industry experience
Business, Finance, Accounting, Economics, or similar major preferred
Shift:
1st shift (United States of America)Hours Per Week:
40Recommended Jobs
Beauty Advisor
Sephora is seeking a Beauty Advisor in Raleigh, United States, for a part-time role. This position involves delivering personalized beauty consultations, staying informed on beauty trends, and driving…
Tax Preparer
Job Description Job Description Benefits: Bonus based on performance Flexible schedule Opportunity for advancement A Tax Preparer is responsible for submitting tax forms on behalf of …
Exterior Cleaning Crew Lead
Job Posting: Exterior Cleaning Crew Lead Company: Nature First Holdings, LLC Job Description: Nature First Holdings, LLC is excited to announce the opening for an Exterior Cleaning Crew Lead…
Senior DevOps Engineer
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Maintenance Technician
The Maintenance Technician provides technical support for electrical and engineering challenges within a manufacturing environment. This role involves performing preventative maintenance, assembling …
Rita's Treat Team Member
Rita's of Cary is now hiring part-time Treat Team Members! Rita's is a FUN, FAST-PACED environment where we pride ourselves on our excellent product and TOP QUALITY customer service. Are you looking f…
Assistant Superintendent
Welcome to Marble, NC ⛰️ Nestled in the scenic Blue Ridge Mountains, Marble may be small — but it’s making big waves in tech. Known for its natural beauty and hardworking spirit, this North Car…
Heavy Line Service Technician Cars and Light Trucks
Auto service business in Winston-Salem, NC expanding and opening NEW facility. Looking to hire at least one heavy line service technician for cars and light trucks Benefits include: Top Flat Rate …
Project Manager, Infrastructure
Alternate Locations: Greensboro, NC (North Carolina); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Radnor, PA (Pennsylvania) Work Arrangement: Hybrid : Employee will work 3 day…
Network & Cybersecurity Analyst
Network & Cybersecurity Analyst Location: Marietta, GA (100% on-site) Salary: $90,000 - $120,000 + Annual Bonus + Benefits Benefits: Medical, Dental, Vision, Disability, Life Insurance, 401…