Director of Operations And Business Development

Self-Talk Counseling & Consulting, PLLC (STCC) is a behavioral health organization based in Charlotte, North Carolina, providing mental health, substance use, and wellness services to individuals, families, and organizations. The practice offers a range of services including outpatient therapy, specialized programs, and organizational consulting, with a focus on delivering high-quality care and measurable outcomes. STCC has developed strong community partnerships and continues to expand its reach across both clinical services and professional development initiatives. We are seeking a strong operational leader to support continued growth, strengthen internal systems, and help position the organization for its next phase of expansion.

Job Summary

STCC is seeking a Director of Operations & Business Development to oversee daily operations, strengthen internal systems, and support strategic growth initiatives. This role will be responsible for ensuring operational efficiency, managing administrative functions, and contributing to the organization’s continued expansion. The ideal candidate is a strong operator with experience in building systems, managing teams, and driving performance.

Key Responsibilities

Operations Management

• Oversee day-to-day operations of the practice
• Ensure alignment between administrative processes and organizational goals
• Maintain efficient workflows across all operational areas

Systems & Process Improvement

• Develop and optimize systems for client intake, scheduling, and service delivery
• Identify inefficiencies and implement process improvements
• Establish and maintain standard operating procedures (SOPs)

Financial & Performance Oversight

• Monitor key performance indicators (KPIs) and operational metrics
• Support budgeting and financial planning efforts
• Identify opportunities to improve utilization and overall performance

Team Leadership

• Supervise administrative staff and support team development
• Establish performance expectations and accountability measures
• Assist with hiring, onboarding, and training as needed

Business Development

• Support growth initiatives across services and partnerships
• Strengthen referral relationships and organizational connections
• Identify opportunities to expand service offerings and increase market presence

Qualifications

Required

• 3–7+ years of experience in operations, business management, or practice administration
• Experience managing teams and improving operational systems
• Strong organizational, leadership, and problem-solving skills
• Financial awareness, including understanding of performance metrics and business operations
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience in healthcare, behavioral health, or service-based organizations
• Familiarity with insurance billing, compliance, or regulated environments
• Experience supporting business growth or expansion initiatives

Work Environment

• Hybrid role with a combination of on-site and remote responsibilities
• Collaborative, growth-oriented environment

Compensation

• Competitive and based on experience

How to Apply

Please submit your resume to ***email_hidden*** along with a brief introduction outlining your relevant experience.