IT Director (Hybrid)

Job Description

Job Description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an IT Director to join our Corporate IT team based in our Farmington, CT; Canton, MA; Boston, MA or Raleigh, NC offices on a hybrid schedule. This role is responsible for leading the modernization of our underwriting platform and associated policy administration capabilities, with accountability for strategy, engineering execution, talent, financial management, and business outcomes. The Director will partner with underwriting, product, architecture, operations, and delivery leaders to evolve legacy capabilities into a modern, cloud-enabled, scalable platform that improves speed to market, underwriting efficiency, resiliency, and data-driven decision-making. This is both a technology leadership role and a business transformation role, consistent with how insurers are approaching core platform modernization.

The ideal candidate brings strong leadership across policy administration modernization, underwriting workflows, cloud architecture, API/event-driven integration, platform design patterns, AI-enabled decision support, and organizational change management. This leader must be comfortable operating across long-horizon platform strategy and day-to-day delivery execution, while maintaining appropriate governance for a regulated insurance environment. Some of the Director of Technology responsibilities include but are not limited to:

• Platform Modernization Leadership
  • Define and execute on the strategy to modernize and transform our underwriting and policy administration platform
  • Lead transformation of legacy systems into a scalable, cloud-enabled platform
  • Drive phased delivery to minimize business disruption and manage risk

• Underwriting & Business Capability Transformation
  • Partner with underwriting and product leaders to streamline workflows and improve decision-making
  • Deliver modern underwriting capabilities (eligibility, pricing, referrals, portfolio management)
  • Enable configurable, reusable, and scalable platform services

• Migration, Integration & Data Strategy
  • Lead policy/data migration, including conversion, validation, and cutover planning
  • Ensure strong data quality, traceability, and regulatory compliance
  • Oversee integration with claims, billing, data, and digital ecosystems

• Cloud Architecture & Engineering Excellence
  • Drive cloud-enabled, secure, and resilient platform architecture
  • Implement modern engineering practices (API-first, event-driven, DevSecOps, CI/CD)
  • Align to enterprise architecture standards and reusable platform services

• Product Model & Delivery Execution
  • Transition to a product-focused operating model with clear ownership and outcomes
  • Lead roadmap delivery, prioritization, and cross-team coordination
  • Balance speed, quality, and long-term platform sustainability

• AI & Automation Enablement
  • Introduce AI and automation to improve underwriting efficiency and decision support
  • Integrate data-driven insights into workflows
  • Ensure responsible AI adoption with clear business value

• Change & Transformation Leadership
  • Lead adoption of modern ways of working across technology and business teams
  • Drive alignment on roadmap, priorities, and business readiness
  • Act as a visible transformation leader across the organization

• Talent, Vendor & Financial Management
  • Build and lead high-performing engineering and delivery teams
  • Manage vendors, partners, and technology investments
  • Develop capabilities across cloud, platform engineering, and AI

• Risk, Compliance & Operations
  • Ensure adherence to regulatory, security, and audit requirements
  • Establish strong operational governance and production readiness
  • Balance innovation with stability and risk management

The expertise you bring

• 12+ years of progressive technology leadership experience, including significant experience in enterprise application engineering, platform modernization, or insurance technology transformation.
• 5+ years leading managers and/or large cross-functional technology organizations with accountability for delivery, budget, and talent outcomes.
• Proven experience leading modernization of policy administration, underwriting, or core insurance platforms in a carrier environment.
• Experience delivering in complex, regulated environments requiring strong governance, risk management, and audit/compliance discipline.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $225,000 - $263,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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