Customer Service Manager - Operations (Hybrid)
Mosquito & Pest Authority is seeking a highly organized Customer Service Manager - Operations (Hybrid) to support customer service, sales coordination, and day-to-day office operations for our Wilmington, NC market.
This role is ideal for someone who enjoys working cross-functionally with a team, balancing customer care with operational responsibility, and staying hands-on in a fast-paced environment.
What You’ll Do
Support and coordinate customer service operations for the Wilmington location
Handle routing, scheduling, and daily logistics
Manage accounts receivable, invoicing, and billing accuracy
Support customer retention and service recommendations when appropriate
Coordinate local marketing initiatives and attend community events as needed
Monitor customer feedback and help implement service improvements
Respond to customer inquiries via phone, email, and text
Assist with HR and administrative tasks as assigned
Why Join Us
Hybrid work environment (local presence required)
Paid training and structured onboarding
Competitive salary (listed in posting)
Retirement plans and work/life balance focus
Supportive, collaborative team culture
Mosquito & Pest Authority is part of Main Line Brands, a growing organization recognized as a leader in the home services industry.
Must live in or near Wilmington, NC
Customer service experience with a sales-focused mindset
Strong organization, attention to detail, and time management
Confident communicator (phone, email, text)
Professional communicator with a customer-first approach
Ability to multitask and stay calm under pressure
Experience with routing, scheduling, or logistics is a plus
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