SR COMMUNICATIONS SPECIALIST - Charlotte, NC

Position Title: SR COMMUNICATIONS SPECIALIST 

Location: Hybrid Remote 1 day Based in Charlotte

Salary: $65,000 - $85,000

Pay Grade: 14

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

We’re looking for a Sr. Communications Specialist who is equal parts' storyteller, strategist, and relationship-builder. In this role, you’ll own the execution of internal communication strategies that inform, inspire, and engage our associates, empowering them to do their best work, strengthen our culture, and create lasting impact for clients and communities.

Beyond internal comms, you’ll also bring ESFM’s brand story to life externally, across digital channels, social media, video campaigns, and web platforms, helping us build a reputation as a trusted leader in facilities management.

This is a hands-on, hybrid role based in Charlotte, NC, designed for someone who thrives in a collaborative but entrepreneurial environment. Please note - this role is in office 4 days, remote 1 day (each week).

What You’ll Do

· Shape the Associate Experience: Develop and execute communication programs that engage associates and strengthen company culture, including town halls, webinars, cascaded manager toolkits, and ESFM’s employee app.

· Tell Powerful Stories: Lead storytelling campaigns that spotlight our culture, DEI commitments, and corporate social responsibility efforts.

· Manage Key Channels: Oversee ESFM’s intranet, internal newsletters, and email campaigns while maintaining accuracy and alignment with business priorities.

· Build Online Presence: Act as community manager for internal and social channels, leading our employee advocacy program and positioning leaders as industry thought partners.

· Elevate Digital Content: Partner with our creative team to produce videos, manage YouTube content, and ensure our digital platforms represent ESFM’s brand with excellence.

· Measure & Optimize: Define KPIs, track performance, and deliver reporting on internal and external communications effectiveness.

Who We’re Looking For

· A Strong Communicator: Exceptional writing and editing skills, with the ability to adjust tone and voice for diverse audiences. Experience crafting everything from email campaigns to executive talking points to video scripts.

· A: Skilled candidate in website content management (WordPress, SharePoint), analytics (Google Analytics), and social media management platforms.

· A B2B Storyteller: 3+ years of experience in a B2B communications or marketing role (experience in facilities management, corporate real estate, or related industries a plus).

· A Culture Champion: Driven to connect people, inspire belonging, and highlight the stories that make an organization unique.

· A Creative Strategist: Innovative, resourceful, and able to balance big-picture ideas with flawless execution.

· A Trusted Partner: Proactive, relationship-oriented, and skilled at collaborating across departments and levels of leadership.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1459274

ESFM

Brandy Wilson