Onsite Concierge Part Time

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
The Part Time Onsite Concierge offers white glove customer service to our clientele via face-to-face interaction, email, and phone. You will provide prompt, courteous, and customer-oriented services. You will make recommendations and offer suggestions, as well as fulfill requests to satisfy member needs. You will work as a personal assistant and be responsible for running small errands. This position requires exemplary hospitality skills, knowledge of the local area, and great time-management ability.

This is a part time position offering 12 hours per week with a schedule of: Tuesday, Wednesday, Thursday from 8:30am to 12:30pm.

Compensation for this role is: $17.00 per hour

Requirements

• Provide uncompromising service to our clients and their visitors by arranging personal and convenience services such as:
• Gift wrapping, postage & shipping, photocopying, etc.

• Arrange for on-site services that include auto detailing, oil changes, and bike tuning through established partnerships
• Order flowers and gifts
• Recommend and book travel services including flight, car, and hotel
• Provide local box office ticket suggestions and purchases
• Provide local dining suggestions and reservations

• Arrange and run errands (must have a vehicle in good working condition in order to run errands within a 10 mile radius of Biogen campus in Research Triangle Park (RTP))
• Make appointments with local household service providers including housecleaners, plumbers, contractors, etc.
• Perform general information research
• Make appointments for local pet services
• Make golf and spa reservations

• Provide destination information
• Enter all client requests into a central database
• Project an approachable and professional image at all times
• Identify and provide relevant knowledge and insight to clients and Visitors regarding the services that we offer
• Promote meaningful relationships through engaging and informed conversation with client and Visitors via face to face interaction, phone and email

• Track accomplishments and challenges, constantly evaluating the service levels and report to supervisor
• Maintain a general understanding of events occurring on the property
• Maintain a clean and organized working environment

Other Important Competencies:

• Easy to approach, sociable, warm and friendly
• Manage and prioritize multiple tasks daily
• Ability to meet/exceed productivity and quality standards
• Excellent written and oral communication Skills
• Ability to adhere to schedule

• Active listening
• Desire for continuous learning
• Flexibility to adapt to changing tasks/priorities

Experience Required/Preferred:

• 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
• Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
• Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Benefits

• 401K with company match
• Generous PTO
• 2-week paid sabbatical
• Access to company EBRGs (Diversity resource groups)
• Access to different discount programs