Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? Were looking for a confident, motivated, and empathetic individual to join our team as a Customer Service Representative, where every interaction makes a difference. In this role, youll be building trust, resolving concerns, and guiding customers toward solutions that work for everyone. Whether you're arranging payments, answering questions, or navigating challenges, your communication skills and problem-solving mindset will be key to success. What Youll Do
Proactively manage and monitor past-due accounts
Investigate account details before initiating contact
Communicate with customers to collect payments or negotiate plans
Promote timely payments through clear, respectful outreach
Handle inbound calls, process payments, and resolve inquiries
Welcome and assist walk-in customers with professionalism
Maintain detailed, accurate notes on customer interactions
Escalate complaints to the appropriate supervisor or manager
Prepare and send account status letters promptly What Were Looking For
A self-starter who works well independently and collaboratively
Excellent listening and communication skills
Ability to receive and apply feedback constructively
Strong critical thinking and problem-solving abilities
Calm under pressure with a patient, empathetic approach
Basic computer and typing proficiency Schedule & Compensation
Work Hours: Monday to Friday
Pay Structure: Base pay + commission opportunities Location
This is an in-person role at our office
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