Veterans Services Officer

General Description of Duties

The Veterans Services Officer (VSO) manages the daily operations of the Anson County Veterans Services Office and provides professional guidance to local Veterans and their dependents regarding federal state and local benefits. The VSO advises clients on their rights and entitlements assists in completing required forms and documentation and forwards claims to the to the U.S. Department of Veterans Affairs (USDVA).

Distinguishing Features of the Position

The VSO serves as the federally accredited representative for Veterans and claimants in preparing presenting and prosecuting claims before the USDVA under Chapter 38 of the Code of Federal Regulations. The employee interprets and applies benefit requirements for pensions compensation medical care education home loan guarantees death benefits and other entitlements.

The employee manages departmental operations develops annual budget needs and establishes public education and outreach initiatives including presentations to civic groups and participation in community events. The VSO maintains the Wadesboro office manages records schedules and supplies and coordinates referrals to county state federal or private resources.

Work requires close collaboration with the NCDMVA District Officer to ensure proper submission of claims and adherence to accreditation standards. The position demands ongoing review of VA regulations state directives and annual training to maintain competency. Employees routinely prepare correspondence statements and documentation supporting claims and appeals. The role involves extensive public contact and requires exceptional communication skills. Work is performed under the general supervision of the County Manager and is evaluated through conferences and periodic performance reviews.

Examples of Essential Functions

(The following examples are illustrative and not exhaustive. Additional duties may be assigned.)

Develops projects and manages annual budget needs.

Plans and conducts public awareness and outreach programs.

Provides advice and handles the most complex claims appeals and benefit cases.

Represents Veterans as an accredited representative before federal VA officials and judges as authorized by NCDMVA.

Interviews claimants to assess eligibility for benefits and services.

Interprets VA laws and regulations and applies them across multiple service eras.

Assists Veterans and dependents in preparing and submitting applications for federal state and local benefits to the USDVA and Department of Defense.

Prepares reports and presents departmental updates to the Board of County Commissioners.

Drafts letters requesting medical records documentation or congressional assistance.

Organizes community outreach events and speaks to civic and Veterans organizations to increase awareness of available services.

Works collaboratively with local Veteran organizations (e.g. VFW DAV Veterans Council Marine Corps League) to coordinate support and community engagement.

Knowledge Skills and Abilities

Thorough knowledge of VA benefits laws regulations and claims procedures.

Working knowledge of state and federal Veterans programs and services.

Knowledge of community agencies and support networks.

Knowledge of VA medical services and benefits administration.

Knowledge of North Carolina Veterans laws and regulations.

Working knowledge of medical terminology.

Skill in using computers office software and standard office equipment.

Ability to communicate clearly and professionally both orally and in writing.

Ability to conduct effective claimant interviews.

Knowledge of Department of Defense retirement procedures.

Knowledge of National Archives processes and record retrieval procedures.

Requirements

Minimum Training and Experience

Bachelors degree in Public Administration Human Services or a related field and at least two years of progressively responsible experience in an applicable field; or

Associate degree in Administrative Office Technology Human Services or a related field and at least five years of progressively responsible experience in an applicable field.

Special Requirements

Must obtain accreditation through the NC Division of Veterans Affairs within six months of hire.

Must complete TRIP (Training Responsibility Involvement in Preparation of Claims) through NCDMVA within six months.

Must obtain required federal background clearance and a PIV card to access USDVA claims systems within six months.

Must attend ongoing training to maintain accreditation and competency.

Physical Demands:

Work requires the ability to operate standard office equipment including computers copiers calculators fax machines and postage meters. The employee must be able to operate a motor vehicle and may be required to exert up to 50 pounds of force occasionally 10 pounds frequently and minimal force regularly.

Application Process

Submit an Anson County application to Roslynn K. Ingram HR Manager at 101 South Greene St. Suite 240 Wadesboro NC 28170 or email Applications may be obtained at .

Closing Date:

This position is open until filled. First review of applications Monday December 29 2025.

Salary Description

$41093 - $71274

Required Experience:

Unclear Seniority