Technical Services Manager

Job Description

Job Description

About FUCHS:

FUCHS Lubricants Co. is the United States operating unit of FUCHS S.E., the world's largest independent manufacturer of specialty lubricants with global sales of over $3.5 Billion. We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospace manufacturers, pharmaceuticals, transportation, food and beverage, mining, and energy. The organization is constantly developing new technology to meet the ever-changing demands of modern industry and we are recognized for providing world-class technical support to our strong customer base.

MOVING YOUR WORLD by focusing on your success:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.

Salary:

FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $95,000 - $100,000 per year, but actual salary will vary depending upon a new hire’s experience and qualifications as well as internal equity.

Your Responsibilities:

The Service Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS’ Sales and Technical colleagues, in understanding our customer needs to facilitate profitable service solutions in your respective territory.

Please note: The territory for this position includes North Carolina, South Carolina, Tennessee, and other potential states in the southern territory.

The Service Manager provides relationship management, alongside with Sales with multiple customers in their respective territory. This is an important part of our growth strategy, and we are looking for someone that will bring the energy, enthusiasm and the results-focused approach necessary to meet our aggressive targets.

Specific responsibilities will include, but are not limited to:

• Smart Services account management - customer reporting and communication to ensure our service performance is achieving customer expectations.
• Responsible for compliance of account to all service provision KPIs and divisional Smart Goals
• Day to day management of service supervisors and technicians
• Lead the development of new business opportunities with existing and new customers Smart Service and Product solutions.
• Provide technical guidance related to our onsite services.
• Assist in hiring, onboarding, and training of Service Technicians
• Meet and exceed fiscal targets assigned in your respective territory.
• Cultivate strong team relationships that encourage team member development & retention.

Qualifications we are looking for:

• Bachelor’s Degree in an Engineering discipline is required.
• Exceptional communication skills
• Strong computer skills (MS Office)
• Intense customer service/ focus
• Strong technical knowledge of industrial process operations (waste water, wash systems, lubricants & lubrication)
• Ability to travel approximately 50%
• Previous supervisory experience

These are your benefits:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link: .

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).

Do you have any questions? Jordan Hallow ([email protected]) will be more than happy to answer them!