Full Time Customer Service Representative

Job Description

Job Description

JOIN THE APS TEAM!

FULL-TIME CUSTOMER SERVICE REPRESENTATIVE
Animal Protection Society of Durham (APS)
Durham, NC

Do you love helping people as much as you love helping animals?

The Animal Protection Society of Durham is looking for a compassionate, energetic, and customer-focused Full-Time Customer Service Representative to join our Lifesaving Programs team. This is more than a front desk position—it's an opportunity to make a direct impact on the lives of animals and the people who care for them.

As the first point of contact for visitors, adopters, foster families, volunteers, and pet owners, you will play a critical role in creating positive experiences while supporting APS's mission of protecting and improving the lives of animals in our community.

WHAT YOU'LL DO:

• Help families find their new best friend through the adoption process.
• Assist pet owners with reclaiming lost pets.
• Answer phones, emails, and visitor inquiries with professionalism and compassion.
• Provide education on responsible pet ownership and available community resources.
• Maintain accurate records and process transactions.
• Collaborate with Animal Care, Medical, Behavior, and Volunteer teams to support shelter operations.
• Assist with special events, promotions, and community outreach efforts.

WHAT WE'RE LOOKING FOR:

• Exceptional customer service and communication skills.
• Ability to remain calm and professional in fast-paced or emotionally sensitive situations.
• Strong organizational and multitasking abilities.
• Passion for animal welfare and helping people.
• Attention to detail and accurate data entry skills.
• Positive, team-oriented attitude.

PREFERRED QUALIFICATIONS:

• Previous animal shelter, veterinary, rescue, or animal welfare experience.
• Bilingual candidates strongly encouraged to apply.
• Experience with Chameleon or similar shelter management software.
• Knowledge of animal behavior and positive reinforcement practices.

REQUIREMENTS:

• High School Diploma or GED required.
• Ability to lift up to 40 pounds.
• Ability to handle animals of varying sizes and temperaments.
• Ability to stand for extended periods and work in a busy shelter environment.
• Availability to work weekends and flexible schedules based on operational needs.

WHY APS?
At APS, every day brings an opportunity to save lives, support families, and strengthen our community. We are a team of dedicated professionals, volunteers, and animal advocates who work together to create positive outcomes for animals in need.

If you are passionate about animals, enjoy helping people, and thrive in a mission-driven environment, we'd love to hear from you!

Apply today and help make a difference—one animal, one family, and one community at a time.

Animal Protection Society of Durham
2117 E. Club Blvd.
Durham, NC 27704

APS of Durham is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.